FAQs
Find answers to frequently asked questions about the Ideanote platform and company, including security and compliance.
Legal, Compliance and Security
- Does the Solution Have the Ability to Apply Data Retention Rules?
- Will End-user Personal Information Be Used for New Purposes and is it Disclosed to Third Parties?
- Will the Personal Information Be Collected Directly From the Individuals to Whom it is About or Indirectly From Another Source?
- Can Ideanote Provide a Full Copy or Redacted Summary of the Independent 3rd Party Penetration Test Report?
- Why Do Your Terms of Service Require the Worldwide, Royalty-free, Non-exclusive, Perpetual Right to Store, Display, Modify, Edit, Send, Delete, Scan, Analyze, Track, Repackage and Reproduce Content?
- Is My AI Generated Content Stored, Used for Training or Reviewed by Third Parties?
- Can I Delete My User and My Data?
- How Does Ideanote Handle Incidents?
- Is My Data Kept Private?
- Does Ideanote Scan Files for Viruses?
- Does Ideanote Have Anti-malware Programs Installed?
- Does Ideanote Log Events With an Audit Trail?
- Does Ideanote Conduct Regular Security Audits?
- Do Ideanote Sub-Processors Comply With GDPR?
- Does Ideanote Comply With the EU GDPR, California CCPA, PIPL and Other Privacy Regulations?
- Is Ideanote Data Controller or Processor?
- Does Ideanote Subcontract Any of Its Services?
- Does Ideanote Run Background Checks on Employees?
- Is Ideanote Using Compliant Encryption Methods?
- Does Ideanote Keep Customer Information After Termination?
- Does Ideanote Have the Ability to Sanitize Computing Resources of Client Data if a Customer Leaves Ideanote?
- Can Ideanote Delete Customer Data on Request?
- Is Ideanote SOC2 or ISO27001 Compliant?
- What Security Features Do Ideanote’s Data Centers Provide?
- How is Customer Data Seperated and is Ideanote Multi-tenant or Single-tenant?
- How Does Ideanote Perform Backups?
- What Protection Do You Provide Against DDoS, Ransomware, Malware and Other Attacks?
- What Are Your SLAs for Availability as Well as RPO and RTO?
- Is the Data Encrypted at Rest?
- Is Data Encrypted in Transit via Transport Layer Encryption (TLS)?
- Is Sensitive Data (e.g. PII) Encrypted?
- Are There Any In-system Capabilities for Data Archiving?
- Have You Completed a Recent Penetration Test and Would You Be Prepared to Share the Results?
- What Are Legal Challenges to Open Innovation?
- Are Anonymous Idea Submissions Really Anonymous?
- How is My Data Protected?
Billing and Pricing
- How Will We Be Charged for New Users?
- How Do Multi-year Plans Compare to Standard Pricing?
- Is the AI Idea Generator Free?
- How Many AI Ideas Can I Generate for Free?
- How Can Ideanote Be so Affordable?
- Are There Any Additional Fees?
- What Are My Payment Options?
- Do You Offer a Special Plan for Startups?
- Do You Offer Discounts for Students, Non-profits and NGOs?
- We Have Credits, How Do We Use Them?
- Can I Cancel Any Time?
- Is There a Free Version of Ideanote?
- Can I Change My Plan Later?
- Can I Trial Ideanote Before Paying?
Hosting
Collect Ideas
- What Kind of Ideas Can Staff Contribute Through Frontline Innovation Platforms?
- How Can Public Sector Innovation Improve the Efficiency of Government Services?
- What Methods Can Healthcare Staff Use to Effectively Capture Patient Feedback?
- When Importing Ideas or Comment Can We Import Idea Attachments Like Images or Videos?
- What Are Examples of Innovation Challenges?
- How Many Phases Are There in Brainstorming?
- What is Brainstorming?
- Where Can Brainstorming Be Used?
- Why is Brainstorming Important?
- What is a Workspace?
- How Do I Get Started?
Engage People
- What Are the Common Challenges Faced When Implementing Intrapreneurship Programs in an Organization?
- What is Intrapreneurship and How Does it Differ From Entrepreneurship?
- How Can Frontline Innovation Software Help in Improving Customer Service?
- How Does Collaborative Ideation Benefit the Automotive and Aerospace Industries?
- What Types of Innovation Projects Are Most Successful for Nonprofit Organizations?
- Can Ideanote Help in Improving Our Company’s Innovation Culture?
- What is Open Innovation?
- Should I Offer Rewards for Winning Solutions?
- Does Open Innovation Result in Quality Ideas?
- How Can I Measure Employee Engagement?
- What Are Examples of Continuous Improvements?
- How Can I Turn a Problem Into an Innovation Challenge?
- What is a Innovation Challenge Software?
- What Makes a Good Innovation Manager?
- What is the Role of the Facilitator in Brainstorming?
- When Does Brainstorming Fail?
- What Are the Different Types of Brainstorming?
- How Long Should a Brainstorming Session Last?
- What is Asynchronous Brainstorming?
- What Are the 10 Rules of Brainstorming?
- How Long Does it Take to Learn Ideanote?
Manage Ideas
- What's the Difference Between a Workspaces, Idea Collections, Phases, Teams, Sections and Goals?
- Can I Customize the Phases?
- What Are the 4 Phases of an Continuous Improvement?
- Why Should a Company Invest in Innovation Management Software?
- How is Innovation Management Defined?
- What Are Innovation Management Tools?
- What Makes an Idea Important or Good?
- How Do You Manage Ideas Successfully?
- What Are the Benefits of Idea Management?
- What is Idea Management?
- Why Do You Need to Manage Ideas?
Measure Impact
- What Criteria Should Be Used to Judge Ideas in a Shark Tank Challenge?
- How Does Innovation Impact Overall Production Costs?
- How Does Innovation Contribute to Sustainability in Real Estate?
- What is the ICE Scale Scoring Model for Ideas?
- What Are the Benefits of Continuous Improvement?
- How Does Continuous Improvement Work?
- What Factors Should Ideas Be Evaluated On?
- How to Evaluate the Effect of Brainstorming?
Automate Workflows
Innovation AI
Authentication
- Are User Accounts Disabled After 90 Days of Inactivity?
- Do Users Need to Enter Their Credentials Every Time to Access the Workspace or an Idea Collection?
- Why Can I Only See Some of My Employees in the User List?
- Can We Automatically Map Teams via AD Groups and SAML?
- Does Ideanote Process Personal Information?
- Are Customer Passwords Encrypted?
- Does Ideanote Have a Password Policy?
- Does Ideanote Support Bulk Data Extraction and How is it Secured?
- How Do You Ensure That Any Access Security is Propagated to Any Reporting Layer?
- Is There Role-based Access Control (RBAC)?
- What Authentication Methods Are Supported?
- Can I Customize Access to the Phases?
- Does Ideanote Support SSO or AD?
- What is a Member?
Integration and API
- Can This Software Integrate With Other Enterprise Systems Like CRM or ERP?
- What Are the Trends in Integrating Technology Into Facility Management?
- Can Ideanote Integrate With Our Existing Tools for a Comprehensive View of Our Innovation Metrics?
- Is There a Usage Limit for the API?
- Do You Require Installation of Any Plug-ins, Webhooks or Integrations?
- Does Ideanote Provide Any Off-the-shelf Integrations?
- Does Ideanote Have a Public API and How is it Secured?
- Do You Have Documentation for Your API Gateways?
- Does Ideanote Have an API?
- Does Ideanote Integrate With Other Apps?
Service and Support
- What is the Difference Between an Incubator and an Accelerator Program?
- How Fast Can an Enterprise Size Organization Implement Ideanote?
- What Systems and Browsers Do You Support?
- Can We Change the Look and Feel of the Application Including Colors, Fonts, Branding, E.g. Through CSS?
- What Kind of Support Do You Provide?
- What Language is Ideanote Available In?
- What Kind of Support Does Ideanote Provide?