What types of customer feedback can be collected using this software?

Ideanote's Voice of the Customer software is designed to collect various types of customer feedback to inform business decisions. Users can capture structured feedback such as ratings and survey responses that provide quantifiable data points. Additionally, the platform allows for the collection of unstructured feedback including free-form comments, suggestions, and reviews which can offer more nuanced insights into customer sentiment and experience.

The software also supports the collection of visual feedback, such as images or video testimonials, which can be particularly powerful in conveying customer emotions and reactions. By utilizing Ideanote, you can aggregate these diverse feedback forms into a single repository, making it easier to analyze and identify trends. This holistic approach ensures that feedback is not only gathered