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Data Processing Addendum
Privacy Policy
Sub-processor List
Service Level Agreement
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Acceptable Use Policy
Cookie Notice
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Data Transfer Impact Assessment
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Business Ethics Policy
Account Lockout Policy
Subject Access Request
Vulnerability Disclosure Agreement
Self-Managed Terms
Statement of Work

Privacy Policy

The Privacy Policy below (“Privacy Policy”) supplements and amends the Ideanote Terms of Service (“ToS”). If there is any conflict between this Privacy Policy and the Terms of Service, the applicable terms in the Privacy Policy will prevail.

1. General

We are committed to maintaining robust privacy protections for people using Our Services. Our Privacy Policy is designed to help You understand how We collect, use and safeguard the information You provide to Us and to assist You in making informed decisions when using Our Services. By accepting Our Privacy Policy, You consent to Our collection, storage, use and disclosure of Your personal information as described in this Privacy Policy.

We reserve the right to adjust and change this Privacy Policy at any time. If a change is material we will let you know in advance. By continuing to use Ideanote after the effective date, you agree to the new version.

2. Information We Collect

2.1 Personal data we collect and receive

We gather both "Non-Personal" and "Personal Information."

Non-Personal Information comprises data that doesn't identify you, such as usage trends, demographic info, and website navigation details.

Personal Information refers to details you provide during registration, including your email, phone number, and name. You can also add more information at your discretion. If you're representing a company, you may use its name as identification. To update any incorrect or incomplete data, visit the "Settings" on our website or contact us directly.

The personal information we collect varies based on your interactions, choices, and the features you use on our website and can include the following:

2.1.1 For End-users

We may collect the following personal data for end-users of Customers

End-user Registration and Contact Information
  • End-user Name
  • End-user Email
End-user Service Data
  • End-user IP
  • End-user URL
  • End-user Referrer
  • End-user Browser
  • End-user Device
  • End-user Events
  • End-user Settings
End-user Content

All data and information submitted by End-users to the Services and includes message text, files, comments and links, but does not include third-party products or the Service.

2.1.2 For Customers

We may collect the following personal data from Customers.

Customer Personal Information
  • Customer Contact Name
  • Customer Contact Email
Customer Payment Information:
  • Credit Card Details
  • Customer Contact IP
  • Customer Address

3. Cookies

In an effort to improve the quality of the Website, We track information provided to Us by Your browser, such as the website You came from (known as the “referring URL”), the type of browser You use, the device from which You connected to any of Our Website, the time and date of access, and other information that does not personally identify You. We track this information using cookies or small text files which include an anonymous unique identifier. This allows Us to collect Non-Personal information about you, such as keeping a record of your theme preferences.

Do Not Track. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

We may use both persistent and session cookies. Persistent cookies remain on Your computer or any of your other devices after You close Your session and until You delete them, or until they expire automatically. Session cookies expire when You close Your browser. For a list of the Cookies used in Our Website, please view Our Cookies Policy.

4. Use of Personal Information

We don't sell or trade your Personal Information to third parties without your consent. However, we do share it with vendors performing services for us. For instance, your email may be shared with an external vendor for sending emails on our behalf. All vendors are instructed to use your Personal Information strictly as we direct and are selected based on their compliance with our privacy and security standards. Note that some services may require transferring your data to U.S.-based servers.

For business analytics purposes, we utilize Google Ads conversion tracking exclusively for workspace owners at the moment of their first upgrade. This tracking is limited to a single instance to measure and improve the effectiveness of our upgrade processes. This use of Google Ads is crucial for our business to understand customer upgrade behavior and has minimal impact on your privacy, as it is a one-time action during the upgrade process.

We primarily use your Personal Information to communicate with you and enhance our website's user experience. This could involve contacting you for feedback, technical support, or to share promotional offers in line with your preferences. You can opt out of our marketing emails at any time.

Other uses include delivering targeted advertising, administering prize draws and competitions, protecting our website's security, enabling user-to-user communications, responding to legal requests, managing user accounts, providing requested services, offering support and responding to inquiries,

For other business purposes, we may use aggregated and anonymized data that can't be linked to individual users.

5. Use of Non-Personal Information

In general, We use Non-Personal Information to help Us improve Our Website and customize Your experience. We also aggregate Non-Personal Information in order to track trends and analyze usage patterns on Our Website. 

6. Transfer of Information

6.1 Ideanote Group Companies:

Your data may be shared within the Ideanote ApS corporate family to improve our services.

6.2 Service Providers:

Consultants and vendors engaged by us to support our provision of the Ideanote Services and Sites and the operation of our business and third-party sub-processors.

6.3 Advertising Partners

Third party advertising companies may use cookies and similar technologies to collect information about your activity on the Ideanote Website and other online services over time to serve you online targeted advertisements, including the companies listed in the third-party cookies section of our Cookie Policy.

6.4 Professional Advisors

Professional advisors, such as lawyers, auditors and insurers, in the course of the professional services that they render to us.

6.5 Compliance with Law Enforcement

  • Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
  • Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  • Enforce the terms and conditions that govern Our Website; and
  • Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

6.6 Business Transfers

In the event that We undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of Our assets, Your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of Our assets may continue to process Your Personal Information as set forth in this Privacy Policy.

6.7 Aggregated or Anonymized Information.

We reserve the right to share aggregated or anonymized data with third parties and publicly. This data does not personally identify you, but includes general usage and technical metrics. If required by law to treat this as personal data, we will disclose it as outlined above; otherwise, it may be disclosed for any reason.

6.8 Third Party Websites

The Sites may also contain links to third party websites. This Privacy Policy applies solely to information processed by us. You should contact the relevant third party websites for more information about how your personal data is processed by them.

7. Retention

We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy. If you would like more information about specific retention periods please contact legal@ideanote.io.

8. How We Protect Information

We implement security measures designed to protect Your information from unauthorized access. Your account is protected by Your account password and We urge You to take steps to keep Your personal information safe by not disclosing Your password and by logging out of Your Account after each use. 

We further protect Your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that Your information will not be accessed, disclosed, altered or destroyed by a breach of such firewalls and/or secure server software. You can read more about our security measures at https://ideanote.io/legal/security.

9. Your Privacy Rights

Depending on your location and subject to applicable laws, you may have certain data protection rights. We respect those rights. We will need to verify your identity to process your information, access, and deletion requests. These rights are not absolute, and in some instances, we may decline your request as permitted by law.

10. Privacy and Age

Our Website and Sites are not intended for use by anyone under the age of 16. Ideanote does not knowingly collect personal information from anyone under the age of 16. If you are under 16, you may not attempt to register for Our Website or send any information about yourself to us, including your name, address, telephone number, or email address. 

If we become aware that we have collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that a child has provided us with their personal information, please contact us at the email or mailing address provided at the end of this Privacy Policy.

11. Changes

We may amend this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update it, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

12. Communication

We might choose to communicate with You via electronic means (e.g. SMS, chat, emails), via post and via telephone calls.

Ideanote will not forward marketing material from third parties to You. If You choose to contact Our customer service we retain the right to write back, call or otherwise contact You back.

We might forward notifications about activity on any of Our Website, that We deem relevant for You, to Your e-mail or as a Push Notification. 

We will forward product news, contests or useful information on how to use our product that we deem relevant to Your use of Our Website as We see fit. You can opt out of communication sent to You by unsubscribing from Our emails or by contacting us directly.

13. Contact

If you have any questions, comments or concerns about the way your personal data is being used or processed by Ideanote, please submit any questions, comments or concerns in writing to our Data Protection Officer at dpo@ideanote.io.

For general questions you can also reach out to legal@ideanote.io