Terms and Policies

At Ideanote we value the privacy and rights of our community. Read our most recent terms below.

Terms of Service

Terms of Service

Last updated March 8, 2018


This is a legally binding agreement (“Terms”) governing Your (“You”, “Your”) access and use of our sites, mobile apps, products and services (collectively the “Service”) and all data, files, content or material uploaded, downloaded, produced, viewed or otherwise accessed through our Service (collectively the “Content”).

The Service is provided by Ideanote ApS, with offices at Rigensgade 5, DK-1316, Copenhagen, Denmark, registered at the Danish business authority with VAT ID 36896183  - in short referred to as “Ideanote”, “Us”, or “We”. Together You and Ideanote make out the “Parties” of these Terms (individually the “Party”). By visiting one of our websites or otherwise making use of parts of Our Service, You are considered a “User” of our Services.

By using Ideanote, you agree to these Terms. If You do not agree or comply with these Terms, You must not accept them and must not start or continue to use Ideanote.

We reserve the right to adjust and change these Terms of Service and any documents included by reference at any time. If a change is material we will let you know in advance. By continuing to use Ideanote after the effective date, you agree to the new version.

Access to the Service


Ideanote will provide You with the ability to create and maintain a username, email, and password for accessing the Service (an Ideanote “Account”). By accessing an Ideanote Account, You agree to provide true, accurate, and complete information during registration and to update Your information during use to keep it current.

By accessing Ideanote through an Account, You warrant that You are a human (not a bot) and at least 18 years old. You also warrant that You have sufficient capacity to enter into legally binding contracts and that You do not break any laws or regulations by entering into these Terms.

As Your email and password are personal and considered to be confidential information You are at all times entirely liable for all acts and omissions by people, You have allowed to access the platform through Your Account. You are responsible for keeping Your Ideanote Account safe and secure from unauthorized access and must notify us promptly of any unauthorized use or security breach to Your Account.

Joining a Space

The Service might allow You to access a registered subdomain (a “Space”) identified with an URL (e.g. unicorn.ideanote.io) and a name (e.g. Unicorn Inc). Spaces allow groups of participants who have a common interest or affiliation to share Content and collaborate.

You might access Ideanote Spaces by logging in to or creating an Account (in which case You are referred to as a “Member”) or without logging in to or creating an Account for the Service (in which case You are referred to as a “Visitor”) .

Any Space may contain Content not suitable for You.

You can always choose to leave a Space if You find it to be unsuitable in any way.

Space Ownership

Ideanote might provide You with the ability to create and/or maintain a Space. Every such Space has one specific Member with more access and editing rights as well as overall responsibility, referred to as the “Owner Account” or “Owner”.  When registering a Space, You will be made a Member of the Space and assigned to be the Owner Account. At any point in time there is one Owner Account on every Space.

At the same time, every Space has one person or entity that is responsible for the activity on that Space, known as the “Customer”. You acknowledge and agree that by becoming a Member of a Space You can be assigned or have preassigned the role of an Account Owner and can be made responsible as a Customer.

Inviting People

In using our Service it may be possible for You to share invitation links, inviting people by email or in other ways make the Space available to more people. By sharing these invitation links or inviting people, or in other ways making it possible for people to join a Space, You accept that You can be held responsible for their conduct and the Content posted by them. You accept that you are responsible for keeping people that you allow to access the Space aware of the rights and these Terms of using the Service, as well as ensuring the legality and lawfulness of them using the Service.

Third Party Services

Ideanote reserves the right to use know-how, people or technology provided by a third-party to deliver parts of the Service under these Terms. This may include but is not limited to for example third-party payment processors, email infrastructure providers and/or User authentication. Please be advised that third-party Services might have their own terms and policies that govern Your conduct through terms, conditions and privacy policies in addition to these Terms. You can review a list of third-party providers that might further govern Your conduct at https://ideanote.io/acknowledgements.

Our Service may include links to websites and Content maintained by third-parties. Ideanote is not responsible and is not liable for any connection to or reliance on Content of third-party websites or services. Our links to third-party websites or Content do not imply that We support, promote, guarantee or recommend any such Content or website, their views or their authors or owners.

In using our Service it may be possible for You to connect Content, Accounts or Spaces with third-party services. If You choose to connect Content, Accounts or Spaces on the Service with a third-party service (e.g. through an API, Webhook, Authentication, SSO or similar integration) You are responsible for what these third-party services do with this Content, including wanted or unwanted use, disclosure, loss, modification or deletion of any or all such Content, Accounts or Spaces. Please be advised that third-party Services might have their own terms and policies that govern Your rights and conduct.

Content on the Service

We may, at our sole discretion, from time to time allow You to upload, store, share, send or otherwise make available Content through our Service - for example by submitting a comment, creating an idea or uploading a file attachment.

Who Owns Content?

Your Content stays your Content.

Content that You upload, store, share or send through our Service remains Your, or the original owner’s, intellectual property. Ideanote does not receive ownership of any Content You or others submit to the Service in the course of using the Service. These Terms do not give us any rights to Your Content apart from the limited rights that enable us to run and improve our Service.

We are not liable or responsible for any actions You take with Your or other Content in connection with the Service. Ideanote does not generally monitor Spaces to review Content posted in them and is not responsible for any such Content.

By submitting Content to the Service You warrant that (i) You have the necessary ownership rights, licenses and consent to grant us the necessary rights to run and improve Our Service (ii) the Content itself, Your action of uploading, posting, communicating or otherwise making it available via the Service is in no way infringing or violating a third-party’s rights in any way and does not result in the violation of any law or regulation.

You acknowledge that You have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use any and all Content that You submit.  Furthermore, You are fully liable if such Content is infringing upon third-party rights, and accordingly agree to indemnify Ideanote for all claims and losses related to such infringement and/or illegality.

You are aware that by submitting Content to Ideanote You might be sharing it with other people.

You are aware aware that other people might choose to share, edit, make available to third-parties or otherwise take action on Content You submit to Ideanote.

We reserve some rights to run the Service

You give Us the worldwide, royalty-free, non-exclusive, perpetual right to store, display, modify, edit, send, delete, scan, analyze, track, repackage and reproduce Your Content to the extent necessary to provide our Service - without further notice or consent from You. This right extends to partners and third-party services that we work together with to allow for a smooth operation of the Service. This allows the Service, for example, to display Your idea to other people after You have posted it, to crop an image or to export an idea to a connected task management platform.

We reserve some rights to improve the Service

You consent that Ideanote can use Your activities and Content on the Service to continuously optimize the performance and presentation of the Service. We reserve the right to publish our findings on an anonymized aggregate level. An example of an anonymized finding would be study of how many people, in general, comment on an idea they have also liked.

We also retain the right, but not the obligation, to directly access Your account data or a Space on invitation by a Member of a Space for purposes of technical maintenance, content oversight or investigation as well as general Customer support.

Any feedback or circumstantial analytical evidence knowingly given or unknowingly resulting from usage of using our Service can freely be exploited by Us to improve Our Service or technology without this resulting in You having or receiving any rights or ownership of them.

Protecting Your Content

Protecting Your Content is always a high priority for Us.

We do not allow unauthorized access, editing or sharing of Your Content by Our employees. Ideanote and its Employees shall retain the right, but not the obligation, to generally monitor and observe Your activities on Our Service

We reserve the right to monitor individual Spaces, Member, activity and Content. We will only investigate individual Content, Members, activity or Spaces to determine if people comply with these Terms (especially our Community Policy) or to satisfy any law, regulation or valid authorized government request. The only type of Content we actively share and make use of are our findings from analysing aggregate Content and activity across Spaces or feedback You decide to share with us.

Ideanote and its Employees shall retain the right, but not the obligation, to generally monitor and observe Your activities on Our Service to determine compliance with these Terms and to investigate Content to determine compliance with these Terms and any operating rules established by Ideanote to satisfy any law, regulation or valid authorized government request

Incorporated Terms and Policies

The way Space ownership is handled, Your rights and responsibilities as a Customer and the way paid subscriptions work are regulated by our “Customer Agreement”, which may be found at https://ideanote.io/customer-agreement.

To keep a lively community of people using Our Service, We have established some rules. We have outlined these binding rules in Our “Community Guidelines”, which may be found at https://ideanote.io/community-guidelines.

You agree to let Ideanote collect, maintain and use information in accordance with its “Privacy Policy”, which may be found at https://ideanote.io/privacy-policy. You consent to letting Ideanote transfer, store, and process Your information (including your personal information and content) between countries globally.

The Privacy Policy, the Customer Agreement and the Community Guidelines extend these Terms and are considered part of these Terms. This means You agree to be bound by the them if you agree to be bound by these Terms.

Change or Suspension of Service

Ideanote reserves the right, in its reasonable discretion, to suspend or end access to and use of the Service or parts of the Service for Accounts, Customers, Integrations and/or a Space (i) during planned downtime for upgrades and maintenance to the Service (known as “Planned Downtime”) (ii) during any unavailability caused by circumstances beyond Ideanote’s reasonable control, such as, but not limited to, Events of Force Majeure, acts of government, acts of terror or civil unrest, technical failures beyond Ideanote’s reasonable control (including, without limitation, inability to access the Internet), or acts undertaken by third parties, including, without limitation, distributed denial of service attacks (iii) if Accounts do not comply with the provisions laid out in these terms (iv) in the event that a Customer owes any amount to Ideanote for any reason or (v) if We suspect or detect any Malicious Software connected to Your Account or a Space You are a part of.

Ideanote has the right at its sole discretion to discontinue the Service and delete all Content for any reason at any time. In that event, Ideanote will notify You 30 days in advance and make available a copy of Your Content during the time of notice.

Disclaimer of Warranty

We do Our best to build and operate a Service to high standards but we cannot guarantee everything.

Therefore, to the fullest extent possible by law, our Service is provided “as is” without any representations or warranties, express or implied. In other words, Ideanote is always in beta. Ideanote makes no representations or warranties in relation to our Service, its fitness for a certain purpose or the information and materials provided through our Service.

You agree that the Service may be updated, modified, changed, interrupted or discontinued at any time without notice or liability. We reserve the right to restrict or terminate Your access to the Service or parts of the Service at any time. We are not responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Content or personalization settings submitted to our Service.

Limitation of Liability

You understand and agree that Ideanote or any entity involved in creating, producing or distributing the Service will not under any circumstances be liable for any damages, including, without limitation, lost profits, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use or access of the Service or Content on the Service.

Ideanote is not liable for the defamatory, offensive or illegal conduct of other people or third parties and that the risk of injury from these causes of actions rests entirely with You.

Ideanote is not liable for any loss, damage, fees or misconduct resulting from unauthorized access of Your account caused by failure on Your side to safeguard the access to Your Account.

Neither Ideanote nor any of its affiliates, information providers or other third party providers or partners are liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness of, the information contained within the Service or Content on the Service. No part of Our Service constitutes, or is meant to constitute, advice of any kind. If You require advice in relation to any legal or financial matter You should consult an appropriate professional.

Ideanote may fully cooperate with any law enforcement requesting or directing Ideanote to disclose confidential or private information or Content of any Account or Customer. You understand and agree that Ideanote or any entity involved in creating, producing or distributing the Service will not under any circumstances be liable for any damages, including, without limitation, lost profits, direct, indirect, incidental, special, consequential or punitive damages arising out of such compliance or cooperation with law enforcement.

Any breach of the Community Guidelines with material consequences for Ideanote will make You liable for damages suffered by Ideanote and other people that it might cause harm to.

If Ideanote is found liable for any event or circumstance resulting from these Terms with You, Our liability cannot exceed the amount charged to You by Us during the course of the last twelve (12) months.


You agree to defend, indemnify and hold harmless Ideanote, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of Your use of Ideanote. You are fully liable if Content You submit is infringing upon third party rights, and You accordingly agree to indemnify Ideanote for all claims and losses related to such infringement and/or illegality. You acknowledge that the provisions of this section shall apply to all Content on the Service.

General Rules

Copyright and Ownership

Ideanote, its look and feel and its logos are owned by Ideanote ApS and we reserve all rights. All other trademarks appearing on Our Service are the property of their respective owners.

You acknowledge that Ideanote and its licensors retain all intellectual property rights and title, in and to, all of their confidential Information and/or other proprietary information. This shall include, but not be limited to: products, services, and the ideas, concepts, techniques, inventions, processes, software or works of authorship developed, embodied in, or practiced in connection with the Services provided by Ideanote.

You understand that although We might use terms like “sell”, “own”, and “unlimited” - ownership of Our Service and technology remains with Us. No rights for Ideanote technology and intellectual property are transferred. You understand that the Service is hosted online and You have no rights to access, copy and/or host the source code of Our technology. You are responsible for obtaining and maintaining, monetarily or otherwise, all telephone, computer hardware, software, internet service plans and other equipment needed for access to and use of Ideanote and all charges related thereto.

Relationship of the Parties

These Terms do not create a partnership, franchise, joint venture, agency, and fiduciary or employment relationship amongst You and Ideanote.

Survival of Terms

You agree that the provisions of these Terms that (by their nature) should survive termination will indeed survive any termination of these Terms. Any termination by either of the parties or the expiry of the term of these Terms shall only have effect for the future, and shall have no retroactive effects.


Should any provision in these Terms be held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by the applicable law. The remaining provisions of these Terms shall remain in full effect.

Without foregoing the above general statement, We want to make clear that some consumer protection laws or other legislation in Your jurisdiction may not allow certain limitations of liability, warranty restrictions and/or billing policies in these Terms. In the case that any limitation of liability, warranty restriction and/or billing policy is specifically prohibited by applicable law, such limitation of liability, warranty restriction and/or billing policy may not apply to You. In that case We kindly ask You to inform Us in advance, if You want to make use of a certain government regulation or provision that You see in conflict with these Terms.

No Waiver

If Ideanote does not explicitly exercise a particular right under these Terms, that does not waive them.

Entire Agreement

These Terms (including all documents included by reference into them) are the whole agreement between You and Us concerning Our Service.

We might choose to run contests, promotions or marketing campaigns through our Service that may be governed by a separate set of Terms and Conditions. If You choose to participate in any such contests, promotions or marketing campaigns please review the conditions that apply to them as they might conflict and override these Terms. Likewise, by accepting a sales offer that specifies or extends this agreement, additional conditions and policies might apply.

Governing Law

These Terms shall be governed by the substantive laws of Denmark without regard to conflict of laws principles. You hereby expressly agree to submit to the exclusive jurisdiction on Denmark, for the purpose of resolving any dispute relating to these Terms or access to or use of the Service.

Dispute Resolution

We would not like to end up in a legal argument with You. If You are considering to file a dispute or claim You hereby agree to try to settle Your claim with Us on an informal basis for 21 days before doing so through formal channels. To do so, please contact us by sending a mail to legal@ideanote.io with the subject line “Dispute Notice”. Together we will try to settle on a solution within 21 days of Your email - if we fail to come to an agreement, You or Ideanote are free to start a formal proceeding.

Any dispute arising out of, or in connection with, the Terms, including any disputes regarding the existence, validity or termination thereof, shall be settled by arbitration administered by The Danish Institute of Arbitration in accordance with the rules of arbitration procedure adopted by The Danish Institute of Arbitration and in force at the time when such proceedings are commenced.

You can only resolve disputes and arbitration with Ideanote on an individual basis, not in a collective, consolidated or class action lawsuit. The arbitral tribunal shall be composed of one arbitrator. The place of arbitration shall be Copenhagen, Denmark. The language to be used in the arbitral proceedings shall be English.


All notices under the Terms will be served by mail to Your email address on record in Your Account information. Notices to Ideanote shall be sent by email to legal@ideanote.io. Any such notice shall be deemed to have been given upon the expiration of 72 hours after mailing or posting (if sent by mail or pre-paid post) or 24 hours after sending (if sent by email).

Force Majeure

Neither party will be responsible for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, Events of Force Majeure, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services). The performance of these Terms shall then be suspended for as long as any such event will prevent the affected party from performing its required obligations under these Terms.


Let us know at legal@ideanote.io

Customer Agreement

Customer Agreement

Last updated March 8, 2018

The terms and conditions below (“Customer Agreement”) supplement and amend the Terms of Service, available at https://ideanote.io/terms. If there is any conflict between the Customer Agreement and the Terms of Service, the applicable terms in the Customer Agreement will prevail. Capitalized expressions not defined in the Customer Agreement have the meaning set out in the Terms of Service.

Customer Responsibilities

If a Space is registered through an Account with a personal email and/or is registered for a personal cause that is not affiliated with a business, organization, brand or another entity the Owner Account on the Space is personally responsible for the activity on the Space. In this case the Owner Account on the Space is considered to be the Customer and is also referred to as a “Personal Customer”.

If a Space is registered from an Account with a business email and/or for a company, business, organization, brand or similar the Owner Account on the Space agrees to these Terms on behalf of the entity and acts as a representative for the entity. In this case the entity is considered to be the Customer and is also referred to as a “Business Customer”.

A Customer is solely responsible for setting into action what happens with his Space he owns on the Service. As a Customer (having control of the Owner Account) it might, for example, be possible to enable, disable or otherwise change settings, options, access and editing right, roles of Members and properties of the Space, invite people, share access, add third-party integrations and much more. A Customer is responsible for causing wanted or unwanted use, disclosure, loss, modification or deletion of any Content, Accounts or Spaces for Spaces he is a Customer on.

The Customer on a Space is considered an intermediary with the obligation to regulate actions and Content of Accounts with access to the Space. The Customer on a Space is at all times entirely liable for all acts and omissions by people that he actively or passively allows to access the Space.

Customer Confidentiality

Unless explicitly authorized in writing by the other Party, neither Party shall disclose to any third Party any confidential Information of the other Party, nor use such Confidential Information in any manner other than to perform its obligations under these Terms. Confidential Information within the context of these Terms means any non-public information and/or materials that can reasonably be understood to be confidential and is provided by a Party under these Terms to the other Party. For example, a good indicator that material is considered confidential is if the word Confidential is featured prominently in the header or footer. This does not cover how we handle Content on our Service.

The foregoing restrictions do not apply to any information that is publicly disclosed through no fault of the receiving Party, is already lawfully in the receiving Party’s possession and not subject to a confidentiality obligation to the disclosing Party, becomes known to the receiving Party from a third party having an apparent bona fide right to disclose the information, or is confidential Information that the receiving Party is obligated to produce pursuant to an order of a court of competent jurisdiction or a valid administrative subpoena, provided the receiving Party supplies the disclosing Party with timely notice of such court order or subpoena.

We are proud of all our Customers. We reserve the right to showcase the name and logo of any Customer in lists, online or any promotional material as well as verbally refer to them as Customer. If You would like Us to cease using Your logo and name please contact us at legal@ideanote.io. Ideanote reserves the right to contact You to ask You for quotes and/or to participate in the writing of a Customer Case outlining the results of using the Service to be published and disseminated.


Some of our Services are billed on a subscription basis (fittingly called “Subscription” and “Subscriptions”).

You agree to pay for Subscriptions that You purchase or use, according to the pricing and payment terms presented to You on an order form, on our Service, or in, in special circumstances, on a Subscription offer sent by one of our employees (an “Offer”).

Billing Cycle and Billing Periods

You can choose to pay for a Subscription either on a monthly basis (“Monthly Billing”) or on a yearly basis (“Yearly Billing”). This “Billing Cycle” governs the length of the “Billing Period”, the time for which a Subscription is paid.

A Billing Period is entered when a Subscription begins or is modified or when You change Your Billing Cycle. The day a Billing Period commences is called the “Start Date” of a Billing Period. The “End Date” of a Billing Period depends on the Billing Cycle.

With Monthly Billing, the End Date of a Billing Period is on, or close to the same date the next month. For example, if You are paying with Monthly Billing and You start a Subscription on the 15th of October, You will have the 15th of November as the End Date for the Billing Period.

With Yearly Billing, the End Date of a Billing Period is on, or close to the same date the next year. For example, if You are paying with Yearly Billing, starting a Subscription on the 15th of October will have the 15th of October in the next Year as the End Date for the Billing Period.

In the case that the Start Date is close to the end of the Month, You can experience that the End Date over time will shift back some days to stay within the Month. For example, a Customer with Monthly Billing  entering a Billing Period with a Start Date on October 31 will have a corresponding End Date on November 30.  The End Date will not automatically shift forward again in longer months.

Automatic Renewal and Recurring Billing

You hereby agree to automatic renewal of Subscriptions. This means that any Subscription You purchase will renew at the end of its Billing Period, unless You cancel it before. That is why they are called Subscriptions.

By registering a credit card with Ideanote, You hereby agree to recurring billing. You authorized Us (or a designated third-party provider) to bill and automatically charge Your Credit Card on the (or close to the) same date every Billing Period, starting from the time a Subscription is bought or updated or You change Your Billing Cycle. What You are paying for depends on Your choice of Subscription and can be seen at checkout, on our pricing page at https://ideanote.io/pricing or specified in an Offer.

Please be aware that the price of a Subscription might depend on certain usage parameters, for example the number of ideas collected on a Space. You give consent that any changes affecting a Subscription during a Billing Period (e.g upgrades, downgrades, additional or canceled subscriptions, additional usage, fees) are automatically reflected in the next bill sent to You.

Payment Terms, Taxes and Functionality

Payments for Subscriptions must always be made in advance and payment is due no later than ten (10) days past the invoice date. In special circumstances, other methods of payments (e.g. a bank transfer) might be requested by Ideanote. Costs of Subscription may include fees for payment card processing of up to 4% of a Subscription price. What the Customer is paying for depends on his choice of Subscription and can be seen at checkout date.

Ideanote Subscriptions are pre-paid and non-refundable. Ideanote does in general not provide refunds or exchange for any partial time of use of its Service, any remaining Credits, data or Content except when required by law or explicitly stated in an Offer. In the event that the credit card registered with Ideanote is invalid for payment for any reason, or an invoice has otherwise been left unpaid then the Customer will remain responsible for any uncollected amounts. In case of non-payment, we reserve the right to apply a monthly late fee of up to 2% of the outstanding amount.

To comply with Danish consumer protection laws, we only allow Yearly Billing if the total yearly billed amount is clearly below the equivalent of 20.000 DKK (around 3000 USD) and/or if You are registered with a valid VAT ID in the billing details.

All prices might be stated exclusive of taxes (VAT or otherwise), which may or may not be added to the price, depending on applicable law and Your legal residence. If You are registered with official residence outside of the EU, You will not be charged VAT for our Service. If You are registered with official residence in the EU, but have not registered a valid European VAT ID, You will be charged the applicable VAT rate of the EU country You are registered in. If You register payment information for a valid non-Danish EU company with a valid EU VAT ID, You will not be charged VAT from Us, but reverse charge rules apply. If You register billing information representing a valid Danish company with a valid Danish VAT, You will be charged Danish VAT on the Subscription. You are responsible for paying any applicable taxes or fees.

From time to time we might give insight into when and which new features on Our Service are expected to be available. Buying decisions should not depend on this information, as we cannot guarantee them. We reserve the right to adjust the prices, fees, functionality, and usage limits or other limitations for the Service and Subscriptions from time to time. Adjusted prices for active Subscriptions shall take effect earliest upon Your subsequent Billing Period of the Service following the date of the price change.


You might change Your Subscription or the way You Pay, entering a new Billing Period while already in a Billing Period. If You change or add a Subscription or change your Billing Cycle in a way that results in Us billing You more, You automatically enter a new Billing Period and a calculation process called “Proration” takes place.

Proration occurs for example if an existing Subscription is upgraded to a more expensive one, if You add an additional Subscription to Your Subscriptions, if a Subscription exceeds the usage limit, or if You change Your Billing Cycle from Monthly Billing to Yearly Billing. To be clear, Proration can never lead to Us paying out any amounts to You.

Proration means that We will calculate how much of the current Billing Period You have already used on a day-by-day basis, calling the remaining unused but paid for amount the “Prorated Amount” and subtracting it from Your new Invoice as a discount. For example, You are paying for one Subscription with Monthly Billing in a Billing Period with Start Date on November 15 and End Date on December 15. If it is December 10 and You add an additional Subscription, the Prorated Amount is the amount corresponding to the remaining 5 out of 30 days of use. You will enter a new Billing Period with Start Date on December 10 and You will be issued a new invoice based on the two combined Subscriptions, minus the Prorated Amount.


Ideanote may offer limited-time access to paid Subscriptions (referred to as “Trials”). When using a Trial, You are granted access to the features of a given Subscription on a Space for a limited amount of time (the “Trial Period”), disclosed at the outset of the Trial. After termination of the Trial, You have the option to register payment information to stay on the Subscription.

If You have already registered payment information on the relevant Account or Space, the Trial will automatically turn into a paid Subscription with Monthly Billing at the end of the Trial period, if it is not canceled before.


You may have the possibility to acquire virtual currency (“Credit”) for Your Account or for a Space for certain actions You or third-parties perform. These actions may be, but are not limited to, signing up, referring people to use Ideanote, reaching an activity milestone or completing a survey.

Although the Credit may be visualized in USD or other currencies, this Credit is no legal tender, does not hold inherent value and cannot be refunded, transferred or exchanged for cash, goods or services. It can and may not be traded, sold, bought or exchanged with third parties. However, Credit You have earned can and will automatically be used to reduce the amount to be paid on bills for Your Subscriptions. In doing so, Credit is used up.

We reserve the right to allow for or stop ways to receive or use Credit at Our discretion. Any given Space can only accumulate Credit of up to a virtual equivalent of 300 USD. We reserve the right to remove any Credit after 3 months without use.

Termination of Subscriptions

As a Customer, if You wish to cancel a Subscription, You may do so via the billing page in the settings or by contacting us directly. You may cancel a Monthly Subscription at any time and a Yearly Subscription at any time up to 30 days in advance of the end of the Billing Period. Access to the additional features or limits of the Subscription will stay accessible until the end of the Billing Period.

If You successfully cancel or otherwise terminate a Subscription in a Billing Period, You will not have to pay for the next upcoming Billing Period. For example, if You are paying with Monthly Billing from 14th to 14th of each month and terminate the Subscription on the 13th of one month You will not be billed on the 14th of that month for the next Billing Period.

In case of non-payment for any reason or any violation of these Terms and Conditions, Ideanote shall be entitled - without liability - to immediately bar access to the Service and/or parts of the Service and/or bar access to paid Subscriptions, and/or to terminate a Space You are in control of. In practice, Ideanote will make reasonable efforts to inform the You of unsuccessful, invalid or missing payments before taking such steps.


Should an Account or Space be terminated, You agree and acknowledge that Ideanote has no obligation to retain Content and that such Data may be irretrievably deleted if the deleted account was removed longer than 30 days prior to the request for renewed access.

You agree and acknowledge that Ideanote has no obligation to retain the Content on a Space, and may delete such Content without prior notice, if the Customer has materially breached these Terms, including but not limited to failure to pay outstanding fees, and such breach has not been cured within twenty (20) days of notice of such breach; or upon termination of these Terms for any reason.


As a Customer, it is Your responsibility to keep the contact and payment information for the Space current. If We have reasonable grounds to suspect that information You provided for an Account or a Space is untrue, incomplete, not up to date or otherwise misrepresenting or deceiving, We reserve the right to suspend or permanently terminate Your Account, Your use of the Service or parts of the Service and/or access to any Space You are a Customer for.

Privacy Policy

Privacy Policy

Last updated March 8, 2018

The policies below (“Privacy Policy”) supplement and amend the Terms of Service, available at https://ideanote.io/terms. If there is any conflict between the Privacy Policy and the Terms of Service, the applicable terms in the Privacy Policy will prevail. Capitalized expressions not defined in the Terms of Privacy Policy have the meaning set out in the Terms of Service.


We are committed to maintaining robust privacy protections for people using Our Service. Our Privacy Policy (“Privacy Policy”) is designed to help You understand how We collect, use and safeguard the information You provide to Us and to assist You in making informed decisions when using Our Service. By accepting Our Privacy Policy, You consent to Our collection, storage, use and disclosure of Your personal information as described in this Privacy Policy.

Information We Collect

We collect “Non-Personal Information” and “Personal Information”.

Non-Personal Information includes information that cannot be used to personally identify You, such as anonymous usage data, general demographic information We may collect, referring/exit pages and URLs, platform types, preferences You submit and preferences that are generated based on the data You submit and number of clicks.

Personal Information includes but is not limited to Your email and name which You submit to Us through the registration process of Our Service. Customers may choose to identify by providing Us with their Company name during the registration process.

Information collected via Technology

To become a Member on the Service, You do not need to submit any Personal Information other than Your email address and Your name. To use the Service thereafter, it is not necessary to submit further Personal Information.

However, in an effort to improve the quality of the Service, We track information provided to Us by Your browser or by Our software application when You view or use the Service, such as the website You came from (known as the “referring URL”), the type of browser You use, the device from which You connected to the Service, the time and date of access, and other information that does not personally identify You. We track this information using cookies or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from Our servers and are stored on the user’s computer storage space. Sending a cookie to a user’s browser enables Us to collect Non-Personal information about that User and keep a record of the user’s preferences when utilizing Our Service, both on an individual and aggregate basis.

We may use both persistent and session cookies; persistent cookies remain on Your computer or other device after You close Your session and until You delete them, while session cookies expire when You close Your browser. For a list of the Cookies used in Our Service, please view Our Cookies Policy accessible at https://ideanote.io/terms#cookies.

How We use and share information

Personal Information

Except as otherwise stated in this Privacy Policy, We do not sell or trade Your Personal Information with third parties without Your consent. Nor do we otherwise share Your Personal Information with third parties for marketing purposes without Your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for Our email communications who are provided access to Members’ email addresses for purposes of sending emails from Us to You. Those vendors use Your Personal Information only at Our direction. You can further inform yourself about Our vendors and their policies on https://ideanote.io/terms#cookies and https://ideanote.io/terms#acknowledgements.

In general, the Personal Information You provide to Us is used to help Us communicate with You. For example, We use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and to proactively inform Users about promotional offers or activity that they could perform on Our Service.

In general, when providing Us with Personal Information, You must assume that other people will be able to view that information on Your profile as long as they are part of the same Space. Certain features within Our Service might make it possible for the Customer or Members to analyze, view, display and in the end share Personal Information linked with Content or Activity performed by You. An example of this might be a report featuring a specific Member as having created the most ideas on a Space.

Non-Personal Information

In general, We use Non-Personal Information to help Us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. Ideanote also reserves the right to perform aggregate analysis of content submitted by Members across Spaces, as long as the sample size is large enough for Members and customers to remain anonymous. This Privacy Policy does not limit in any way Our use or disclosure of Non-Personal Information, and We reserve the right to use and disclose such Non-Personal Information to Our partners, advertisers and other third parties at Our discretion.

In the event that We undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of Our assets, Your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of Our assets may continue to process Your Personal Information as set forth in this Privacy Policy. If Our information practices change at any time in the future, We will post the policy changes to the Site so that You may opt out of the new information practices. We suggest that You check the Site periodically if You are concerned about how Your information is used.

How We Protect Information

We implement security measures designed to protect Your information from unauthorized access. Your account is protected by Your account password and We urge You to take steps to keep Your personal information safe by not disclosing Your password and by logging out of Your Account after each use. We further protect Your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that Your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using Our Service, You acknowledge that You understand and agree to assume these risks.

Your Rights regarding the use of Your Personal Information

You can indicate that You do not wish to receive notifications communication from Us in the “Settings” section of the Site. This setting does not cover Us contacting You for other purposes.

You have the right at any time to prevent Us from contacting You for marketing purposes. When We send a promotional communication to a User, the User can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail.

Please note that notwithstanding any settings or indication of preferences, We may continue to send You administrative emails with notices that we, at our sole discretion, consider important.

Use of Intercom Services

We use third-party analytics services to help understand Your usage of Our Service. In particular, We provide a limited amount of Your information (such as Your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when You visit Our website or use Our product.

Intercom analyzes Your use of Our website and/or product and tracks Our relationship so that We can improve Our Service to You. We may also use Intercom as a medium for communications, either through email, or through messages within Our product(s). As part of Our service agreements, Intercom collects publicly available contact and social information related to You, such as Your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance Your user experience. If You would like to opt out of having this information collected by or submitted to Intercom, please contact us.

For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy.

Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms.


We might choose to communicate with you via electronic means (e.g. SMS, chat, emails and online advertising), via post and via telephone calls.

Ideanote will not forward marketing material from third parties to You. If You choose to contact Our customer service we retain the right to write back, call or otherwise contact You back.

We might forward notifications about activity on our Service, that We deem relevant for You, to Your email or through other channels. For example, if someone likes an idea You have posted or if You have been invited to a Space. You can opt out of some of these notifications by changing the notification settings in the Service.

We will forward product news, contests or useful information on how to use our product that we deem relevant to Your use of the Service as We see fit. You can opt out of communication sent to You by unsubscribing our emails or by contacting us directly.

Links to Other Websites

As part of the Service, We may provide links to or compatibility (e.g. integrations) with other websites or applications. However, We are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by Us through the Service. Therefore, this Privacy Policy does not apply to Your use of a third party website accessed by selecting a link on Our Site or via Our Service. To the extent that You access or use the Service through or on another website or application, the privacy policy of that other website or application will apply to Your access or use of that site or application. We encourage Our You to read the privacy statements of other websites before proceeding to use them.

Community Policy

Community Guidelines

Last updated March 8, 2018

The guidelines below (“Community Guidelines”) supplement and amend the Terms of Service, available at https://ideanote.io/legal/terms. If there is any conflict between the Community Guidelines and the Terms of Service, the applicable terms in the Community Guidelines will prevail. Capitalized expressions not defined in the Community Guidelines have the meaning set out in the Terms of Service.

Ideanote empowers people to share ideas - but to do so we must ensure that our Service is not misused and that People respect each other.

Capitalized expressions not defined in the Community Policy have the meaning set out in the Terms of Service, available at https://ideanote.io/terms.

In using our Service, You agree not to

  • License, sublicense, sell, resell, rent, lease, transfer, assign, stream, distribute, time share or otherwise commercially exploit the Service;
  • use the Service to Process data on behalf of any third party that is not the Entity you represent;
  • modify, adapt, or hack the Service or otherwise attempt to gain unauthorized access to the Service or related systems or networks;
  • use the Service in any unlawful manner, including, but not limited to, violation of any person’s privacy rights;
  • use the Service to send unsolicited or unauthorized bulk mail, junk mail, spam, pyramid schemes or other forms of duplicative or unsolicited messages;
  • use the Service to store or transmit files, materials, data, text, audio, video, images or other content that infringes on any person’s intellectual property rights;
  • use the Service in any manner that interferes with or disrupts the integrity or performance of the Services and its components;
  • attempt to decipher, decompile, reverse engineer or otherwise discover the source code of any Software making up the Service;
  • purport to be affiliated with Ideanote when you are not, and/or purport to have a status, role or access level you do not have, and/or impersonate a person you are not in a misleading manner (e.g. through means of a misleading profile picture);
  • create multiple profiles to evade the consequences of not abiding our Community Policy and/or Terms of Service;
  • share private information with third parties obtained through the use of the Service
  • use the Service to knowingly post, transmit, upload, link to, send or store any content that is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory;
  • use the Service to knowingly post, transmit, upload, link to, send or store any viruses, malware, Trojan horses, time bombs, or any other similar harmful software (“Malicious Software”); or
  • attempt to use, or use the Service in violation of these Terms.

Fair Usage Limits

You understand that even if or when we describe or offer our Services in certain regards as “unlimited”, this only applies to what can be expected to be fair usage of our Service. In general, for Spaces, Accounts or API connections on our Service that experience unusual amounts of usage in any given time period, either by accident, happenstance or abuse, we reserve the rights to take action to alleviate the situation or to prevent it in the future.

If We are of the opinion that Your usage of Our Service is significantly exceeding a level that is normal for an Account or Space on our Service we may contact You to alleviate the situation. We also reserve the right to throttle or suspend any affected Account, Space or API connection from the Service or parts of our Service at our own discretion. As a non-binding guideline, if You plan to use Ideanote under normal circumstance with a community of up to 1000 people You probably have nothing to worry about in this regard. If You are in doubt, please contact Our customer service.

Space Squatting and Inactive Spaces

It is not allowed to squat (intentionally register and hold without the intent to use) Ideanote Spaces  (subdomains that you register) for any purpose. Selling, buying or exchanging registered Spaces is not allowed. Ideanote reserves the right to register and mediate ownership of Spaces for known brands (e.g. acmecorp.ideanote.io).

We reserve the right to terminate Spaces and permanently delete Content on any Space that it considers inactive. We consider a Space inactive if (i) The Space is not visited by any logged in Account of that Space in the thirty (30) days after the first forty-eight (48) hours of it being registered (ii) if the Space is not visited by any logged in Member of that Space for a period of six (6) months.

Cookie Policy

Cookie Policy

Last updated March 8, 2018

At Ideanote We believe in being open and clear about what kind of data We collect. In this document We therefore lay out in detail what kind of cookies We use and why.

Why and how We use Cookies

Like most online services, We use cookies to keep Ideanote running smoothly. Cookies are very small text files that are stored on Your computer when You visit some websites. We use cookies to help identify Your computer so We can tailor Your experience and remember where You are in the process. We use cookies both in Our webapp (e.g. https://app.ideanote.io and other subdomains) and Our main website (https://ideanote.io and its pages). A cookie does not contain Your name or other personal information but We may use the information gained through cookies with personally identifiable information to gain a better understanding of the use of Our Service.

How Cookies Work

Some cookies stay in Your browser for a longer period of time, others are deleted the moment You close Your browser. This expiry date depends on what the cookie is used for and sometimes depends on decisions made by some of the third-party service providers. Cookies can only be accessed in Your browser by the service that created them. You can choose to disable or delete any cookies already stored on Your computer, but doing so may stop Our website from functioning  properly.

Ideanote Cookies

Usage of the Ideanote webapp located at app.ideanote.io and other subdomains of ideanote.io use cookies to keep ideas and people safe and secure.





3 years

We use this cookie to make sure that people can switch between the spaces they are logged into.

Third-Party Cookies and Web Beacons

The third-party services We use have been carefully selected. They are necessary to bring You the best possible experience and to continuously improve Our product and Service.


We use Newrelic to monitor and ensure the stability and security of Our Service. We use Newrelic on Our webapp.







Browser Session

These cookies are used to count sessions and response times.

You can read more about the specific use of the mixpanel cookies on https://mixpanel.com/privacy/


We use sendgrid as a reliable provider for sending emails. Sendgrid does not use traditional cookies but it does use tracking pixels (“Web beacons”) that give Us an indication of if and when mails are opened.


We use intercom to communicate with people using Our platform. We use intercom on both the webapp and Our website.








20 years

20 years

20 years

5 seconds

These cookies are used to facilitate a smooth customer service experience through the intercom livechat, in-app and mail notifications

You can read more about how intercom handles Your data on https://www.intercom.com/privacy


We use hotjar to continuously improve the experiences of Our online Service with anonymized surveys and heatmaps. We use Hotjar on both the webapp and Our website.












365 Days

This cookie is used by Hotjar to track how users use Our product. This gives Us necessary insights into where and how to improve the user experience.

You can read more about the specific use of the hotjar cookies on https://docs.hotjar.com/v1.0/docs/hotjar-cookies


We use Mixpanel to gather overall statistics on how Our platform is performing. We use Mixpanel on both the webapp and Our website.






24 Hours or session

This cookie is used by Mixpanel to track how users use Our product.

You can read more about the specific use of the mixpanel cookies on https://mixpanel.com/privacy/

Google Analytics

We use Google Analytics to keep an overview of what kind of people are interested in Our Service, and how said people are interested. We use Google Analytics  on Our website but not on Our webapp.





2 years

This cookie is used to distinguish between visitors with a unique id.

You can read more about Google Analytics cookies on https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

If You want to opt out of being tracked with Google Analytics, You can do so with the following add-on for Your browser: https://tools.google.com/dlpage/gaoptout


We use Linkedin Ad analytics to learn about what kind of people are interested in Our product and to display ads to the right people. We only use LinkedIn Ad analytics on Our website, and not in Our webapp.







6 months

This cookie tracks LinkedIn insights and ad tags.

You can read more about how LinkedIn uses cookies on https://www.linkedin.com/legal/cookie-policy

Your consent for cookies applies to https://ideanote.io/ and all its subdomains and pages.



Last updated March 8, 2018

Currently our products are built and depend on the following technology and third party services. We are very grateful to the Open Source and tech community for their ideas, services and unwavering drive to build new paths for products like ours. We stand on the shoulders of giants.

Technology Architecture






...Amazon EC2

...Amazon S3

...PostGRE SQL




Service and Analytics


...Google Analytics




...Google Cloud Platform



Ideanote uses cookies for your experience.