Terms and Policies

At Ideanote we value the privacy and rights of our community. Read our most recent terms below.

Terms of Service

Terms of Service

Last updated May 25, 2018

Introduction

This is a legally binding agreement (“Terms”) governing Your (“You”, “Your”) access and use of our sites, mobile apps, products and services (collectively the “Service”) and all data, files, content or material uploaded, downloaded, produced, viewed or otherwise accessed through our Service (collectively the “Content”).

The Service is provided by Ideanote ApS, with offices at Rigensgade 5, DK-1316, Copenhagen, Denmark, registered at the Danish business authority with VAT ID 36896183  - in short referred to as “Ideanote”, “Us”, or “We”. Together You and Ideanote make out the “Parties” of these Terms (individually the “Party”). By visiting one of our websites or otherwise making use of parts of Our Service, You are considered a “User” of our Services.

By using Ideanote, you agree to these Terms. If You do not agree or comply with these Terms, You must not accept them and must not start or continue to use Ideanote.

We reserve the right to adjust and change these Terms of Service and any documents included by reference at any time. If a change is material we will let you know in advance. By continuing to use Ideanote after the effective date, you agree to the new version.

Access to the Service

Account

Ideanote will provide You with the ability to create and maintain a username, email, and password for accessing the Service (an Ideanote “Account”). By accessing an Ideanote Account, You agree to provide true, accurate, and complete information during registration and to update Your information during use to keep it current.

By accessing Ideanote through an Account, You warrant that You are a human (not a bot) and at least 18 years old. You also warrant that You have sufficient capacity to enter into legally binding contracts and that You do not break any laws or regulations by entering into these Terms.

As Your email and password are personal and considered to be confidential information You are at all times entirely liable for all acts and omissions by the people You have allowed to access the platform through Your Account. You are responsible for keeping Your Ideanote Account safe and secure from unauthorized access and must notify Us promptly of any unauthorized use or security breach to Your Account.

Joining a Space

The Service might allow You to access a registered subdomain (a “Space”) identified with an URL (e.g. unicorn.ideanote.io) and a name (e.g. Unicorn Inc). Spaces allow groups of participants who have a common interest or affiliation to share Content and collaborate.

You might access Ideanote Spaces by logging in to or creating an Account (in which case You are referred to as a “Member”) or without logging in to or creating an Account for the Service (in which case You are referred to as a “Visitor”) .

Any Space may contain Content not suitable for You. You can always choose to stop visiting a Space if You find it to be unsuitable in any way.

Space Ownership

Ideanote might provide You with the ability to create and/or maintain a Space. Every such Space has one specific Member with more access and editing rights as well as overall responsibility, referred to as the “Owner Account” or “Owner”.  When registering a Space, You will be made a Member of the Space and assigned to be the Owner Account. At any point in time there is one Owner Account on every Space.

At the same time, every Space has one person or entity that is responsible for the activity on that Space, known as the “Customer”. You acknowledge and agree that by becoming a Member of a Space You can be assigned or have preassigned the role of an Owner Account and can be made responsible as a Customer.

Inviting People

In using Our Service it may be possible for You to share invitation links, inviting people by email or in other ways make the Space available to more people. By sharing these invitation links or inviting people, or in other ways making it possible for people to join a Space, You accept that You can be held responsible for their conduct and the Content posted by them. You accept that You are responsible for keeping people that you allow access to the Space aware of their rights and these Terms of Service, as well as ensuring the legality and lawfulness of them using the Service.

Third Party Services and Data Processors

Ideanote reserves the right to use know-how, people or technology provided by a third-party to deliver parts of the Service under these Terms. This may include but is not limited to for example third-party payment processors, email infrastructure providers and/or User authentication. Please be advised that third-party Services might have their own terms and policies that govern Your conduct through terms, conditions and privacy policies in addition to these Terms.

Our Service may include links to websites and Content maintained by third-parties. Ideanote is not responsible and is not liable for any connection to or reliance on Content of third-party websites or services. Our links to third-party websites or Content do not imply that We support, promote, guarantee or recommend any such Content or website, their views or their authors or owners.

In using our Service it may be possible for You to connect Content, Accounts or Spaces with third-party services. If You choose to connect Content, Accounts or Spaces on the Service with a third-party service (e.g. through an API, Webhook, Authentication, SSO or similar integration) You are responsible for what these third-party services do with this Content, including wanted or unwanted use, disclosure, loss, modification or deletion of any or all such Content, Accounts or Spaces. Please be advised that third-party Services might have their own terms and policies that govern Your rights and conduct.

Our own application and database servers are located within the European Union, specifically in Ireland and Germany on Amazon and Heroku servers. As a company, Amazon Cloud Services has certified with the Department of Commerce that it adheres to the Privacy Shield Principles under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks. If you are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing personal data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as cookies and other web technologies) might be processed and stored in the United States or in other countries where we or our third-party services providers have operations. By submitting your personal information to Ideanote and using Ideanote, you expressly consent to having your personal data transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside or are a citizen.

The Services may be provided using equipment or facilities located in the European Union or the United States. The Supplier’s US service providers are either Privacy Shield compliant or have executed Standard Contractual Clauses (as approved by the European Commission) that provide legal grounds for assuring that, when processed in the United States, the personal data of EU citizens that are processed when using the Service will receive an adequate level of protection within the meaning of Article 46 of Regulation (EU) 2016/679 (General Data Protection Regulation).

By agreeing to these Terms, You grant Ideanote a general authorization in the meaning of Article 28 (2) of Regulation (EU) 2016/679 to engage “Processors” for the purposes of providing the Services.  We will inform You of changes in such processors in accordance with the procedure of modifying these Terms.

List of Processors

Processor

Location

Legal Basis for Processing

Function

Nordea A/S

Denmark

EU

Payment Processing

Visma E-Conomic A/S

Denmark

EU

Accounting

Contractbook ApS

Denmark

EU

Contract Handling

Mixpanel Inc

USA

Privacy Shield Certified

Analytics

Heap Inc.

USA

Data Processing Agreement

Analytics

Stripe Inc.

USA

Privacy Shield Certified

Payment Gateway

Toky Inc.

USA

Data Processing Agreement

Phone Support

Intercom Inc.

USA

Privacy Shield Certified

Support

Hotjar Ltd.

Malta

Data Processing Agreement

Error Handling

New Relic Inc.

USA

Privacy Shield Certified

Performance Analytics

Amazon.com Inc.

USA

Privacy Shield Certified

Server Infrastructure

Slack Inc.

USA

Privacy Shield Certified

Internal Communication

Google Inc.

USA

Privacy Shield Certified

Document Sharing and Analytics

Zapier Inc.

Global

Privacy Shield Certified

Task Automation

Pipedrive Inc.

Finland

Data Processing Agreement

Sales CRM

SendGrid Inc.

USA

Privacy Shield Certified

Email Service

Upscope Ltd.

UK

EU

Customer Support

Datachoice Solutions Ltd

UK

EU

Visual Dashboard

Salesforce Inc.

USA

Privacy Shield Certified

Server Management

Solarwinds Worldwide LLC

USA

DPA

Log Management

Content on the Service

We may, at our sole discretion, from time to time allow You to upload, store, share, send or otherwise make available Content through our Service - for example by submitting a comment, creating an idea or uploading a file attachment.

Who Owns Content?

Content that You upload, store, share or send through our Service remains Your, or the original owner’s, intellectual property. Ideanote does not receive ownership of any Content You or others submit to the Service in the course of using the Service. These Terms do not give us any rights to Your Content apart from the limited rights that enable us to run and improve our Service that are described in the following sections about Content on the Service.

We are not liable or responsible for any actions You take with Your or other Content in connection with the Service. Ideanote does not generally monitor Spaces to review Content posted in them and is not responsible for any such Content.

By submitting Content to the Service You warrant that (i) You have the necessary ownership rights, licenses and consent to grant us the necessary rights to run and improve Our Service (ii) the Content itself, Your action of uploading, posting, communicating or otherwise making it available via the Service is in no way infringing or violating a third-party’s rights in any way and does not result in the violation of any law or regulation.

You acknowledge that You have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use any and all Content that You submit.  Furthermore, You are fully liable if such Content is infringing upon third-party rights, and accordingly agree to indemnify Ideanote for all claims and losses related to such infringement and/or illegality.

You are aware that by submitting Content to Ideanote You might be sharing it with other people. You are also aware that other people might choose to share, edit, make available to third-parties or otherwise take action on Content You submit to Ideanote.

We reserve some rights to run the Service

You give Us the worldwide, royalty-free, non-exclusive, perpetual right to store, display, modify, edit, send, delete, scan, analyze, track, repackage and reproduce Your Content to the extent necessary to provide our Service - without further notice or consent from You. This right extends to partners and third-party services that we work together with to allow for a smooth operation of the Service. This allows the Service, for example, to display Your idea to other people after You have posted it, to crop an image or to export an idea to a connected task management platform.

We reserve some rights to improve the Service

You consent that Ideanote employees can use Your activities and Content on the Service to continuously optimize the performance and presentation of the Service. We reserve the right to publish our findings on an anonymized aggregate level. An example of an anonymized finding would be study of how many people, in general, comment on an idea they have also liked.

We also retain the right, but not the obligation, to directly access Your account data or a Space on invitation by a Member of a Space for purposes of technical maintenance, content oversight or investigation as well as general Customer support.

Any feedback or circumstantial analytical evidence knowingly given or unknowingly resulting from usage of using our Service can freely be exploited and shared by Us to improve Our Service or technology without this resulting in You having or receiving any rights or ownership of them.

Protecting Your Content

Protecting Your Content is a top-priority for Us. While we do try to minimize access to your Content in general We retain the right, but not the obligation, to generally monitor monitor individual Spaces, Member, activity and Content.

We will only investigate individual the Content of Members or Spaces to determine if people comply with these Terms (especially our Community Policy) or to satisfy any law, regulation or valid authorized government request. Activity is monitored and analysed more frequently and can be used to improve Our Service, including Customer Support.

Ideanote and its Employees shall retain the right, but not the obligation, to generally monitor and observe Your activities on Our Service to determine compliance with these Terms and to investigate Content to determine compliance with these Terms and any operating rules established by Ideanote to satisfy any law, regulation or valid authorized government request

Incorporated Terms and Policies

The way Space ownership is handled, Your rights and responsibilities as a Customer and the way paid subscriptions work are regulated by our “Customer Agreement”, which may be found at https://ideanote.io/customer-agreement.

To keep a lively community of people using Our Service, We have established some rules. We have outlined these binding rules in Our “Community Guidelines”, which may be found at https://ideanote.io/community-guidelines.

You agree to let Ideanote collect, maintain and use information in accordance with its “Privacy Policy”, which may be found at https://ideanote.io/privacy-policy.

The Privacy Policy, the Customer Agreement and the Community Guidelines extend these Terms and are considered part of these Terms. This means You agree to be bound by the them if you agree to be bound by these Terms.

Change or Suspension of Service

Ideanote reserves the right, in its reasonable discretion, to suspend or end access to and use of the Service or parts of the Service for Accounts, Customers, Integrations and/or a Space (i) during planned downtime for upgrades and maintenance to the Service (known as “Planned Downtime”) (ii) during any unavailability caused by circumstances beyond Ideanote’s reasonable control, such as, but not limited to, Events of Force Majeure, acts of government, acts of terror or civil unrest, technical failures beyond Ideanote’s reasonable control (including, without limitation, inability to access the Internet), or acts undertaken by third parties, including, without limitation, distributed denial of service attacks (iii) if Accounts do not comply with the provisions laid out in these terms (iv) in the event that a Customer owes any amount to Ideanote for any reason or (v) if We suspect or detect any Malicious Software connected to Your Account or a Space You are a part of.

Ideanote has the right at its sole discretion to discontinue the Service and delete all Content for any reason at any time. In that event, Ideanote will notify You 30 days in advance and make available a copy of Your Content during the time of notice as far as We consider technically and legally feasible.

Disclaimer of Warranty

We do Our best to build and operate a Service to high standards but we cannot guarantee everything.

Therefore, to the fullest extent possible by law, our Service is provided “as is” without any representations or warranties, express or implied. In other words, Ideanote is always in beta. Ideanote makes no representations or warranties in relation to our Service, its fitness for a certain purpose or the information and materials provided through our Service.

You agree that the Service may be updated, modified, changed, interrupted or discontinued at any time without notice or liability. We reserve the right to restrict or terminate Your access to the Service or parts of the Service at any time. We are not responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Content or personalization settings submitted to our Service.

Limitation of Liability

You understand and agree that Ideanote or any entity involved in creating, producing or distributing the Service will not under any circumstances be liable for any damages, including, without limitation, lost profits, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use or access of the Service or Content on the Service.

Ideanote is not liable for the defamatory, offensive or illegal conduct of other people or third parties and that the risk of injury from these causes of actions rests entirely with You.

Ideanote is not liable for any loss, damage, fees or misconduct resulting from unauthorized access of Your account caused by failure on Your side to safeguard the access to Your Account.

Neither Ideanote nor any of its affiliates, information providers or other third party providers or partners are liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness of, the information contained within the Service or Content on the Service. No part of Our Service constitutes, or is meant to constitute, advice of any kind. If You require advice in relation to any legal or financial matter You should consult an appropriate professional.

Ideanote may fully cooperate with any law enforcement requesting or directing Ideanote to disclose confidential or private information or Content of any Account or Customer. You understand and agree that Ideanote or any entity involved in creating, producing or distributing the Service will not under any circumstances be liable for any damages, including, without limitation, lost profits, direct, indirect, incidental, special, consequential or punitive damages arising out of such compliance or cooperation with law enforcement.

Any breach of the Community Guidelines with material consequences for Ideanote will make You liable for damages suffered by Ideanote and other people that it might cause harm to.

If Ideanote is found liable for any event or circumstance resulting from these Terms with You, Our liability cannot exceed the amount charged to You by Us during the course of the last twelve (12) months.

Indemnification

You agree to defend, indemnify and hold harmless Ideanote, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of Your use of Ideanote. You are fully liable if Content You submit is infringing upon third party rights, and You accordingly agree to indemnify Ideanote for all claims and losses related to such infringement and/or illegality. You acknowledge that the provisions of this section shall apply to all Content on the Service.

General Rules

Copyright and Ownership

Ideanote, its look and feel and its logos are owned by Ideanote ApS and we reserve all rights. All other trademarks appearing on Our Service are the property of their respective owners.

You acknowledge that Ideanote and its licensors retain all intellectual property rights and title, in and to, all of Our confidential Information and/or other proprietary information. This includes but is not limited to: products, services, concepts, techniques, inventions, processes, software or writing part of the Services provided by Ideanote.

You understand that although We might use terms like “sell”, “own”, and “unlimited” - ownership of Our Service and technology remains with Us. No rights for Ideanote technology and intellectual property are transferred. You understand that the Service is hosted online and You have no rights to access, copy and/or host the source code of Our technology. You are responsible for obtaining and maintaining, monetarily or otherwise, all telephone, computer hardware, software, internet service plans and other equipment needed for access to and use of Ideanote and all charges related thereto.

Relationship of the Parties

These Terms do not create a partnership, franchise, joint venture, agency, and fiduciary or employment relationship amongst You and Ideanote.

Survival of Terms

You agree that the provisions of these Terms that (by their nature) should survive termination will indeed survive any termination of these Terms. Any termination by either of the parties or the expiry of the term of these Terms shall only have effect for the future, and shall have no retroactive effects.

Severability

Should any provision in these Terms be held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by the applicable law. The remaining provisions of these Terms shall remain in full effect.

Without foregoing the above general statement, We want to make clear that some consumer protection laws or other legislation in Your jurisdiction may not allow certain limitations of liability, warranty restrictions and/or billing policies in these Terms. In the case that any limitation of liability, warranty restriction and/or billing policy is specifically prohibited by applicable law, such limitation of liability, warranty restriction and/or billing policy may not apply to You. In that case We kindly ask You to inform Us in advance, if You want to make use of a certain government regulation or provision that You see in conflict with these Terms.

No Waiver

If Ideanote does not explicitly exercise a particular right under these Terms, that does not waive them.

Entire Agreement

These Terms (including all documents included by reference into them) are the whole agreement between You and Us concerning Our Service.

We might choose to run contests, promotions or marketing campaigns through our Service that may be governed by a separate set of Terms and Conditions. If You choose to participate in any such contests, promotions or marketing campaigns please review the conditions that apply to them as they might conflict and override these Terms. Likewise, by accepting a sales offer that specifies or extends this agreement, additional conditions and policies might apply.

Governing Law

These Terms shall be governed by the substantive laws of Denmark without regard to conflict of laws principles. You hereby expressly agree to submit to the exclusive jurisdiction on Denmark, for the purpose of resolving any dispute relating to these Terms or access to or use of the Service.

Dispute Resolution

We would not like to end up in a legal argument with You. If You are considering to file a dispute or claim We encourage you to try to settle Your claim with Us on an informal basis for 21 days before doing so through formal channels. To do so, please contact us by sending a mail to legal@ideanote.io with the subject line “Dispute Notice”. Together we will try to settle on a solution within 21 days of Your email - if we fail to come to an agreement, You or Ideanote are free to start a formal proceeding.

Any dispute arising out of, or in connection with, the Terms, including any disputes regarding the existence, validity or termination thereof, shall be settled by arbitration administered by The Danish Institute of Arbitration in accordance with the rules of arbitration procedure adopted by The Danish Institute of Arbitration and in force at the time when such proceedings are commenced.

You can only resolve disputes and arbitration with Ideanote on an individual basis, not in a collective, consolidated or class action lawsuit. The arbitral tribunal shall be composed of one arbitrator. The place of arbitration shall be Copenhagen, Denmark. The language to be used in the arbitral proceedings shall be English.

Notice

All notices under the Terms will be served by mail to Your email address on record in Your Account information. Notices to Ideanote shall be sent by email to legal@ideanote.io. Any such notice shall be deemed to have been given upon the expiration of 72 hours after mailing or posting (if sent by mail or pre-paid post) or 24 hours after sending (if sent by email).

Force Majeure

Neither party will be responsible for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, Events of Force Majeure, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services). The performance of these Terms shall then be suspended for as long as any such event will prevent the affected party from performing its required obligations under these Terms.

Questions?

Let us know at legal@ideanote.io

Customer Agreement

Customer Agreement

Last updated May 25, 2018

The terms and conditions below (“Customer Agreement”) supplement and amend the Terms of Service, available at https://ideanote.io/terms. If there is any conflict between the Customer Agreement and the Terms of Service, the applicable terms in the Customer Agreement will prevail. Capitalized expressions not defined in the Customer Agreement have the meaning set out in the Terms of Service.

Customer Responsibilities

If a Space is registered through an Account with a personal email and/or is registered for a personal cause that is not affiliated with a business, organization, brand or another entity, the Owner Account of the Space is personally responsible for the activity on the Space. In this case the Owner Account on the Space is considered to be the Customer and is also referred to as a “Personal Customer”.

If a Space is registered from an Account with a business email and/or for a company, business, organization, brand or similar, the Owner Account of the Space agrees to these Terms on behalf of the entity and acts as a representative for the entity. In this case the entity is considered to be the Customer and is also referred to as a “Business Customer”.

A Customer is solely responsible for what happens with his Space he or she owns on the Service. As a Customer (having control of the Owner Account) it might, for example, be possible to enable, disable or otherwise change settings, options, access and editing right, roles of Members and properties of the Space, invite people, share access, add third-party integrations and much more. A Customer is responsible for causing wanted or unwanted use, disclosure, loss, modification or deletion of any Content, Accounts or Spaces for Spaces he or she is a Customer on.

The Customer on a Space is considered an intermediary with the obligation to regulate actions and Content of Accounts with access to the Space. The Customer on a Space is at all times entirely liable for all acts and omissions by people that he or she actively or passively allows to access the Space.

Customer Confidentiality

Unless explicitly authorized in writing by the other Party, neither Party shall disclose to any third Party any confidential Information of the other Party, nor use such Confidential Information in any manner other than to perform its obligations under these Terms. Confidential Information within the context of these Terms means any non-public information and/or materials that can reasonably be understood to be confidential and is provided by a Party under these Terms to the other Party. For example, a good indicator that material is considered confidential is if the word Confidential is featured prominently in the header or footer. This does not cover how we handle Content on our Service.

The foregoing restrictions do not apply to any information that is publicly disclosed through no fault of the receiving Party, is already lawfully in the receiving Party’s possession and not subject to a confidentiality obligation to the disclosing Party, becomes known to the receiving Party from a third party having an apparent bona fide right to disclose the information, or is confidential Information that the receiving Party is obligated to produce pursuant to an order of a court of competent jurisdiction or a valid administrative subpoena, provided the receiving Party supplies the disclosing Party with timely notice of such court order or subpoena.

We are proud of all our Customers. We reserve the right to showcase the name and logo of any Customer in lists, online or any promotional material as well as verbally refer to them as Customer. If You would like Us to cease using Your logo and name please contact Us at legal@ideanote.io. Ideanote reserves the right to contact You to ask You for quotes and/or to participate in the writing of a Customer Case outlining the results of using the Service to be published and disseminated.

Subscriptions

Some of our Services are billed on a subscription basis (fittingly called “Subscription” and “Subscriptions”).

You agree to pay for Subscriptions that You purchase or use, according to the pricing and payment terms presented to You on an order form, on our Service, or in, in special circumstances, on a Subscription offer sent by one of Our employees (an “Offer”).

Billing Cycle and Billing Periods

You can choose to pay for a Subscription either on a monthly basis (“Monthly Billing”) or on a yearly basis (“Yearly Billing”). This “Billing Cycle” governs the length of the “Billing Period”, the time for which a Subscription is paid.

A Billing Period is entered when a Subscription begins or is modified or when You change Your Billing Cycle. The day a Billing Period commences is called the “Start Date” of a Billing Period. The “End Date” of a Billing Period depends on the Billing Cycle.

With Monthly Billing, the End Date of a Billing Period is on, or close to the same date the next month. For example, if You are paying with Monthly Billing and You start a Subscription on the 15th of October, You will have the 15th of November as the End Date for the Billing Period.

With Yearly Billing, the End Date of a Billing Period is on, or close to the same date the next year. For example, if You are paying with Yearly Billing, starting a Subscription on the 15th of October will have the 15th of October in the next Year as the End Date for the Billing Period.

In the case that the Start Date is close to the end of the Month, You can experience that the End Date over time will shift back some days to stay within the Month. For example, a Customer with Monthly Billing  entering a Billing Period with a Start Date on October 31 will have a corresponding End Date on November 30. The End Date will not automatically shift forward again in longer months.

Automatic Renewal and Recurring Billing

You hereby agree to automatic renewal of Subscriptions. This means that any Subscription You purchase will renew at the end of its Billing Period, unless You cancel it before. That is why they are called Subscriptions.

By registering a credit card with Ideanote, You hereby agree to recurring billing. You authorized Us (or a designated third-party provider) to bill and automatically charge Your Credit Card on the (or close to the) same date every Billing Period, starting from the time a Subscription is bought or updated or You change Your Billing Cycle. What You are paying for depends on Your choice of Subscription and can be seen at checkout, on Our pricing page at https://ideanote.io/pricing or specified in an Offer.

Please be aware that the price of a Subscription might depend on certain usage parameters, for example the number of ideas collected on a Space. You hereby accept that any changes affecting a Subscription during a Billing Period (e.g upgrades, downgrades, additional or canceled subscriptions, additional usage, fees) are automatically reflected in the next bill sent to You.

Payment Terms, Taxes and Functionality

Payments for Subscriptions must always be made in advance and payment is due immediately when Subscribing and will be considered unpaid if it remains unpaid (7) days past the invoice date. In special circumstances, other methods of payments (e.g. a bank transfer) might be requested by Ideanote. Costs of Subscriptions may include fees for payment card processing of up to 4% of a Subscription price. What the Customer is paying for depends on his or her choice of Subscription and can be seen at the checkout date.

Ideanote Subscriptions are pre-paid and non-refundable. Ideanote does in general not provide refunds or exchange for any partial time of use of its Service, any remaining Credits, data or Content except when required by law or explicitly stated in an Offer. In the event that the credit card registered with Ideanote is invalid for payment for any reason, or an invoice has otherwise been left unpaid then the Customer will remain responsible for any uncollected amounts. In case of non-payment, we reserve the right to apply a monthly late fee of up to 2% of the outstanding amount.

To comply with Danish consumer protection laws, we only allow Yearly Billing if the total yearly billed amount is clearly below the equivalent of 20.000 DKK (around 3000 USD) and/or if You are registered with a valid VAT ID in the billing details.

All prices might be stated exclusive of taxes (VAT or otherwise), which may or may not be added to the price, depending on applicable law and Your legal residence. If You are registered with official residence outside of the EU, You will not be charged VAT for our Service. If You are registered with official residence in the EU, but have not registered a valid European VAT ID, You will be charged the applicable VAT rate of the EU country You are registered in. If You register payment information for a valid non-Danish EU company with a valid EU VAT ID, You will not be charged VAT from Us, but reverse charge rules apply. If You register billing information representing a valid Danish company with a valid Danish VAT, You will be charged Danish VAT on the Subscription. You are responsible for paying any applicable taxes or fees.

From time to time we might give insight into when and which new features on Our Service are expected to be available. Buying decisions should not depend on this information, as we cannot guarantee them. We reserve the right to adjust the prices, fees, functionality, and usage limits or other limitations for the Service and Subscriptions from time to time. Adjusted prices for active Subscriptions shall take effect earliest upon Your subsequent Billing Period of the Service following the date of the price change.

Proration

You might change Your Subscription or the way You Pay, entering a new Billing Period while already in a Billing Period. If You change or add a Subscription or change your Billing Cycle in a way that results in Us billing You more, You automatically enter a new Billing Period and a calculation process called “Proration” takes place.

Proration occurs for example if an existing Subscription is upgraded to a more expensive one, if You add an additional Subscription to Your Subscriptions, if a Subscription exceeds the usage limit, or if You change Your Billing Cycle from Monthly Billing to Yearly Billing. To be clear, Proration can never lead to Us paying out any amounts to You.

Proration means that We will calculate how much of the current Billing Period You have already used on a day-by-day basis, calling the remaining unused but paid for amount the “Prorated Amount” and subtracting it from Your new Invoice as a discount. For example, You are paying for one Subscription with Monthly Billing in a Billing Period with Start Date on November 15 and End Date on December 15. If it is December 10 and You add an additional Subscription, the Prorated Amount is the amount corresponding to the remaining 5 out of 30 days of use. You will enter a new Billing Period with Start Date on December 10 and You will be issued a new invoice based on the two combined Subscriptions, minus the Prorated Amount.

Trials

Ideanote may offer limited-time access to paid Subscriptions (referred to as “Trials”). When using a Trial, You are granted access to the features of a given Subscription on a Space for a limited amount of time (the “Trial Period”), disclosed at the outset of the Trial.

If You have already registered payment information on the relevant Account or Space, the Trial will automatically turn into a paid Subscription with Monthly Billing at the end of the Trial period, if it is not canceled before.

Credit

You may have the possibility to acquire virtual currency (“Credit”) for Your Account or for a Space for certain actions You or third-parties perform. These actions may be, but are not limited to, signing up, referring people to use Ideanote, reaching an activity milestone or completing a survey.

Although the Credit may be visualized in USD or other currencies, this Credit is no legal tender, does not hold inherent value and cannot be refunded, transferred or exchanged for cash, goods or services. It can and may not be traded, sold, bought or exchanged with third parties. However, Credit You have earned can and will automatically be used to reduce the amount to be paid on bills for Your Subscriptions. In doing so, Credit is used up.

We reserve the right to allow for or stop ways to receive or use Credit at Our discretion. Any given Space can only accumulate Credit of up to a virtual equivalent of 300 USD. We reserve the right to remove any Credit after 3 months without use.

Termination of Subscriptions

As a Customer, if You wish to cancel a Subscription, You may do so via the billing page in the settings or by contacting us directly. You may cancel a Monthly Subscription at any time and a Yearly Subscription at any time up to 30 days in advance of the end of the Billing Period. Access to the additional features or limits of the Subscription will stay accessible until the end of the Billing Period. At any point in time, only the Owner Account of a Space can set in motion the start, end or change of a Subscription his or her Space.

If You successfully cancel or otherwise terminate a Subscription in a Billing Period, You will not have to pay for the next upcoming Billing Period. For example, if You are paying with Monthly Billing from 14th to 14th of each month and terminate the Subscription on the 13th of one month You will not be billed on the 14th of that month for the next Billing Period.

In case of non-payment for any reason or any violation of these Terms and Conditions, Ideanote shall be entitled - without liability - to immediately bar access to the Service and/or parts of the Service and/or bar access to paid Subscriptions, and/or to terminate a Space You are in control of. In practice, Ideanote will make reasonable efforts to inform You of unsuccessful, invalid or missing payments before taking such steps.

Termination

Should an Account or Space be terminated, You agree and acknowledge that Ideanote has no obligation to retain Content and that such Data may be irretrievably deleted if the deleted account was removed longer than 30 days prior to the request for renewed access.

You agree and acknowledge that Ideanote has no obligation to retain the Content on a Space, and may delete such Content without prior notice, if the Customer has materially breached these Terms, including but not limited to failure to pay outstanding fees, and such breach has not been cured within twenty (20) days of notice of such breach; or upon termination of these Terms for any reason.

Misrepresentation

As a Customer, it is Your responsibility to keep the contact and payment information for the Space current. If We have reasonable grounds to suspect that information You provided for an Account or a Space is untrue, incomplete, not up to date or otherwise misrepresenting or deceiving, We reserve the right to suspend or permanently terminate Your Account, Your use of the Service or parts of the Service and/or access to any Space You are a Customer for.

Privacy Policy

Privacy Policy

Last updated May 25, 2018

The policies below (“Privacy Policy”) supplement and amend the Terms of Service, available at https://ideanote.io/terms. If there is any conflict between the Privacy Policy and the Terms of Service, the applicable terms in the Privacy Policy will prevail. Capitalized expressions not defined in the Terms of Privacy Policy have the meaning set out in the Terms of Service.

General

We are committed to maintaining robust privacy protections for people using Our Services. Our Privacy Policy (“Privacy Policy”) is designed to help You understand how We collect, use and safeguard the information You provide to Us and to assist You in making informed decisions when using Our Services. By accepting Our Privacy Policy, You consent to Our collection, storage, use and disclosure of Your personal information as described in this Privacy Policy.

Information We Collect

We collect “Non-Personal Information” and “Personal Information”.

Non-Personal Information includes information that cannot be used to personally identify You, such as anonymous usage data, general demographic information We may collect, referring/exit pages and URLs, platform types, preferences You submit and preferences that are generated based on the data You submit and the actions You take while using Our Services.

Personal Information includes the information You submit to Us through the registration process of Our Services: Your email, phone number, name, as well as all other Personal information you explicitly decide to share with us while using Our Services. If You are the representative of a Company, You may choose to identify Yourself by Your Company name. If any of the data We have on You is inaccurate or incomplete, you can change it from “Settings” within our Services, or by contacting us directly.

Information collected via Technology

To become a Member of any of our Services, You do not need to submit any Personal Information other than Your email address, phone number, and Your name. It is not necessary to submit further Personal Information thereafter.

However, in an effort to improve the quality of the Service, We track information provided to Us by Your browser, such as the website You came from (known as the “referring URL”), the type of browser You use, the device from which You connected to any of our Services, the time and date of access, and other information that does not personally identify You. We track this information using cookies or small text files which include an anonymous unique identifier. This allows Us to collect Non-Personal information about you, such as keeping a record of your theme preferences.

We may use both persistent and session cookies. Persistent cookies remain on Your computer or any of your other devices after You close Your session and until You delete them, or until they expire automatically. Session cookies expire when You close Your browser. For a list of the Cookies used in Our Service, please view Our Cookies Policy accessible at https://ideanote.io/terms#cookies.

How We use and share information

Personal Information

We do not sell or trade Your Personal Information with third parties without Your consent nor do we otherwise share Your Personal Information with third parties for marketing purposes without Your consent. We do share Personal Information with vendors who are performing services for Us. For example, we share  Your email address with an external vendor for purposes of sending emails from Us to You. No vendors can use your Personal Information unless we explicitly direct them to. You can further inform yourself about Our vendors and their policies on https://ideanote.io/terms#cookies. Please be aware that Your Personal information will be sent to servers residing in the United States for some of the Services provided by Our vendors. The vendors we use that are located in the U.S. are all EU-US Privacy Shield certified. Our collection, storage, and use of Your Personal Data will at all times be governed by this Privacy Policy.

In general, the Personal Information You provide to Us is used to help Us communicate with You and to improve our services. For example, We may use Your Personal Information to contact You in response to questions, solicit feedback from You, provide technical support, and/or to proactively inform You about promotional offers or activity that You could perform on Our Service.

In general, when providing Us with Personal Information, You must assume that other Members will be able to view that information on Your profile as long as they are part of the same Space. This does of course not apply to passwords, which are kept secret. Certain features within Our Services might make it possible for You and the Members of your Space to analyze, view, display and ultimately share Personal Information linked with Content or Activity performed by You. An example of this might be a report featuring a specific Member as having created the most ideas on a Space.

Non-Personal Information

In general, We use Non-Personal Information to help Us improve our Services and customize Your experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on Our Services. We also reserve the right to perform aggregate analysis of content submitted by Our Members, as long as the sample size is large enough for Members and customers to remain anonymous. If You do not want for Your data to be processed, you have the right to ask us not to, and We will make sure not to include Your data in aggregate analysis. This Privacy Policy does not limit in any way Our use or disclosure of Non-Personal Information, and We reserve the right to use and disclose such Non-Personal Information to Our partners, advertisers and other third parties at Our discretion.

Transferring Information

In the event that We undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of Our assets, Your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of Our assets may continue to process Your Personal Information as set forth in this Privacy Policy. If Our information practices change at any time in the future, We will post the policy changes to the Site so that You may opt out of the new information practices before they take effect. We suggest that You check the Site periodically if You are concerned about how Your information is used.

How We Protect Information

We implement security measures designed to protect Your information from unauthorized access. Your account is protected by Your account password and We urge You to take steps to keep Your personal information safe by not disclosing Your password and by logging out of Your Account after each use. We further protect Your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that Your information will not be accessed, disclosed, altered or destroyed by a breach of such firewalls and/or secure server software. By using Our Service, You acknowledge that You understand and agree to assume these risks.

Use of Intercom Services

We use third-party analytics services to help understand Your usage of Our Services. In particular, We provide a limited amount of Your information: Yourname, email address, phone number, and sign-up date to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when You any of Our services.

Intercom analyzes Your use of Our Web application and websites and tracks Our relationship with you so that We can improve Our Services to You. We may also use Intercom as a medium for communications, either through email, or through messages within Our Services. As part of Our service agreements, Intercom collects publicly available contact and social information related to You, such as Your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance Your user experience. If You would like to opt out of having this information collected by or submitted to Intercom, please contact us.

For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy.

Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms.

Communication

We might choose to communicate with You via electronic means (e.g. SMS, chat, emails), via post and via telephone calls.

Ideanote will not forward marketing material from third parties to You. If You choose to contact Our customer service we retain the right to write back, call or otherwise contact You back.

We might forward notifications about activity on any of our Services, that We deem relevant for You, to Your e-mail or as a Push Notification. Examples of such activities are if someone likes an idea You have posted or if You have been invited to a Space. You can opt out of some of these notifications by changing the notification settings in any of Our Services.

We will forward product news, contests or useful information on how to use our product that we deem relevant to Your use of our Services as We see fit. You can opt out of communication sent to You by unsubscribing from Our emails or by contacting us directly.

Links to Other Websites

As part of our Services, We may provide links to or integrations with other websites or applications. However, We are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by Us through our Services. Therefore, this Privacy Policy does not apply to Your use of a third party website accessed by opening a link on Our Web application or websites. To the extent that You access or use Our Services through or on another website or application, the privacy policy of that other website or application will apply to Your access or use of that site or application. We encourage You to read the privacy statements of other websites before proceeding to use them.

Your Rights regarding the use of Your Personal Information

You can indicate that You do not wish to receive notifications from Us in the “Settings” section of any of our Services. This setting does not cover Us contacting You for other purposes.

You have the right at any time to prevent Us from contacting You for marketing purposes. If and when We send promotional content to You, You can opt out of further promotional e-mail communication by following the unsubscribe instructions provided in each promotional e-mail.

Please note that notwithstanding any settings or indication of preferences, We may continue to send You administrative emails with notices that we, at our sole discretion, consider important.

You have the right to retain and reuse the Personal data that You have provided to Us. Upon such a request, we will transfer Your Personal data records to You in a machine-readable format. You have the right to Use and/or transfer this data to another service provider without Our hindrance. If it is technically feasible, we will transfer Your Personal data directly to another service provider, should You request so.

If You don’t want Your data to be processed, for example for analytics purposes, you have the right to ask us not to, and we will accept your request not to do so.

Please also know that You have the right to have all of Your data removed from our Services upon Your explicit request and without Our objection to it, unless we still have legal grounds to preserve it, or if You have outstanding financial commitments to us.

At any time, You have the right to ask Us to send You all of the Personal data we keep on you. We will meet your request by sending you the data in a machine-readable format, including information about how it is processed.

If any part of this Privacy Policy is not clear to You, or if You have further questions, you have the right to request further information from us, and We will respond to You with further details.

Contacting us with Privacy-related matters

You can get in contact with us in any time to:

  • Request access to the Personal information We have on You
  • Correct any inaccurate or incomplete information We have on You.
  • Delete or transfer any Personal information We have on you.
  • Clarify any questions You may have about Our Privacy Policy

Please contact us at:

Ideanote ApS

Rigensgade 5, 1316 København, Denmark

legal@ideanote.io

(+45) 61 30 65 50

Contact Information for Our Data Protection Officer

We have employed a Data Protection Officer to further strengthen Your privacy. This Officer is responsible for matters relating to privacy and data protection and can be reached at:

Ideanote ApS

Att: Frederik Wessberg

Rigensgade 5, 1316 København, Denmark

frederik@ideanote.io

Community Policy

Community Policy

Last updated May 25, 2018

The guidelines below (“Community Guidelines”) supplement and amend the Terms of Service, available at https://ideanote.io/legal/terms. If there is any conflict between the Community Guidelines and the Terms of Service, the applicable terms in the Community Guidelines will prevail. Capitalized expressions not defined in the Community Guidelines have the meaning set out in the Terms of Service.

Ideanote empowers people to share ideas - but to do so we must ensure that our Service is not misused and that People respect each other.

In using our Service, You agree not to

  • License, sublicense, sell, resell, rent, lease, transfer, assign, stream, distribute, time share or otherwise commercially exploit the Service;
  • use the Service to Process data on behalf of any third party that is not the Entity you represent;
  • modify, adapt, or hack the Service or otherwise attempt to gain unauthorized access to the Service or related systems or networks;
  • use the Service in any unlawful manner, including, but not limited to, violation of any person’s privacy rights;
  • use the Service to send unsolicited or unauthorized bulk mail, junk mail, spam, pyramid schemes or other forms of duplicative or unsolicited messages;
  • use the Service to store or transmit files, materials, data, text, audio, video, images or other content that infringes on any person’s intellectual property rights;
  • use the Service in any manner that interferes with or disrupts the integrity or performance of the Services and its components;
  • attempt to decipher, decompile, reverse engineer or otherwise discover the source code of any Software making up the Service;
  • purport to be affiliated with Ideanote when you are not, and/or purport to have a status, role or access level you do not have, and/or impersonate a person you are not in a misleading manner (e.g. through means of a misleading profile picture);
  • create multiple profiles to evade the consequences of not abiding our Community Policy and/or Terms of Service;
  • share private information with third parties obtained through the use of the Service ;
  • use the Service to knowingly post, transmit, upload, link to, send or store any content that is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory;
  • use the Service to knowingly post, transmit, upload, link to, send or store any viruses, malware, Trojan horses, time bombs, or any other similar harmful software (“Malicious Software”); or
  • attempt to use, or in fact use the Service in violation of these Terms.

Fair Usage Limits

You understand that even if or when We describe or offer our Services in certain regards as “unlimited”, this only applies to what can be expected to be fair usage of our Service. In general, for Spaces, Accounts or API connections on our Service that experience unusual amounts of usage in any given time period, either by accident, happenstance or abuse, We reserve the rights to take action to alleviate the situation or to prevent it in the future.

If We are of the opinion that Your usage of Our Service is significantly exceeding a level that is normal for an Account or Space on Our Service We may contact You to alleviate the situation. We also reserve the right to throttle or suspend any affected Account, Space or API connection from the Service or parts of our Service at our own discretion. As a non-binding guideline, if You plan to use Ideanote under normal circumstances with a community of up to 1000 People You probably have nothing to worry about in this regard. If You are in doubt, please contact Our customer service.

Space Squatting and Inactive Spaces

It is not allowed to squat (intentionally register and hold without the intent to use) Ideanote Spaces  (subdomains that you register) for any purpose. Selling, buying or exchanging registered Spaces is not allowed. Ideanote reserves the right to register and mediate ownership of Spaces for known brands (e.g. acmecorp.ideanote.io).

We reserve the right to terminate Spaces and permanently delete Content on any Space that We consider to be inactive. We consider a Space to be inactive if (i) The Space is not visited by any logged in Account of that Space in the thirty (30) days after the first forty-eight (48) hours of it being registered (ii) if the Space is not visited by any logged in Member of that Space for a period of six (6) months.

Cookie Policy

Cookie Policy

Last updated May 25, 2018

At Ideanote We believe in being open and clear about what kind of data We collect. In this document We therefore lay out in detail what kind of cookies We use and why.

Why and how We use Cookies

Like most online services, We use cookies to keep Ideanote running smoothly. Cookies are very small text files that are stored on Your computer when You visit some websites. We use cookies to help identify Your computer so We can tailor Your experience and remember where You are in the process. We use cookies both in Our webapp (e.g. https://app.ideanote.io and all other subdomains) and Our main website (https://ideanote.io and its pages). A cookie does not contain Your name or other personal information but We may use the information gained through cookies with personally identifiable information to gain a better understanding of the use of Our Service.

How Cookies Work

Some cookies stay in Your browser for a longer period of time, others are deleted the moment You close Your browser. This expiry date depends on what the cookie is used for and sometimes depends on decisions made by some of the third-party service providers. Cookies can only be accessed in Your browser by the service that created them. You can choose to disable or delete any cookies already stored on Your computer, but doing so may stop Our website from functioning properly.

Ideanote Cookies

Usage of the Ideanote webapp located at app.ideanote.io and other subdomains of ideanote.io use cookies to keep ideas and people safe and secure.

Name

Lifetime

Purpose

sessions

5 years

We use this cookie to make sure that people can switch between the Spaces they are logged in to.

theme

Indefinite

We use this cookie to determine which style theme to use for the Space that You are currently logged in to.

sideBarCollapse

Indefinite

We use this cookie to remember Your preference of whether the sidebar should be collapsed or not.

didAskUserForNotification

Indefinite

We use this cookie to remember if We have asked for your permission to receive push notifications or not.

Third-Party Cookies and Web Beacons

The third-party services We use have been carefully selected. They are necessary to bring You the best possible experience and to continuously improve Our product and Service.

Google

We use various products and features provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

Google Tag Manager

For reasons of transparency please note that that we use the Google Tag Manager. The Google Tag Manager itself does not collect personal data. It facilitates the integration and management of our tags. Tags are small code elements which serve to measure traffic and visitor behaviour, to detect the impact of online advertising or to test and optimize Our Web application and websites. For further information about the Google Tag Manager visit: https://www.google.com/intl/de... Analytics

Our Web application and our websites use the analytics service Google Analytics. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of Our Web application and websites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google is certified under the EU-US Privacy Shield and ISO 27001 certified.

We draw your attention to the fact that Google Analytics is supplemented by the code "gat._anonymizeIp();" on Our Web application and websites to guarantee the anonymised collection of IP addresses (so-called IP-masking).

In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating Your use of Our Web application and websites, compiling reports on website activity for Our Service and providing other services relating to website activity and internet usage to Us. Google will not associate Your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. You can prevent Googles collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on Our Web application and websites, Google Analytics code is supplemented by "anonymizeIp" to ensure an anonymized collection of IP addresses (so called IP-masking).

Google Dynamic Remarketing

We use Google Dynamic Remarketing to advertise Ideanote across the Internet, in particular on the Google Display Network. Dynamic remarketing will display ads to You based on what parts of Our websites You have viewed by placing a cookie on Your web browser. This cookie does not in any way identify You or give access to Your computer or mobile device. The cookie is used to indicate to other websites that "This user visited a particular page, so show them ads relating to that page." Google Dynamic Remarketing allows Us to tailor Our marketing to better suit Your needs and only display ads that are relevant to You.

If you do not wish to see ads from Ideanote, You can opt out of Googles use of cookies by visiting Googles Ads Settings. For further information visit Googles privacy policy.

DoubleClick by Google

DoubleClick uses cookies to enable interest-based advertisements. The cookies identify which ad has been shown in the browser and whether You have accessed a website through an ad. The cookies do not collect personal information. If You do not wish to see interest-based ads, You can opt out of Googles use of cookies by visiting Googles Ads Settings. For further information visit Googles privacy policy.

Newrelic

We use Newrelic to monitor and ensure the stability and security of Our Service. We use Newrelic on Our Web application.

Name

Lifetime

Purpose

JSESSIONID

NREUM

NRAGENT


Browser Session

These cookies are used to count sessions and response times.

You can read more about the specific use of the Newrelic cookies on https://docs.newrelic.com/docs/browser/new-relic-browser/page-load-timing-resources/new-relic-cookies-used-browser

Sendgrid

We use Sendgrid as a reliable provider for sending emails. Sendgrid does not use traditional cookies but it does use tracking pixels (“Web beacons”) that give Us an indication of if and when emails are opened.

Intercom

We use intercom to communicate with people using Our platform. We use intercom on both the Web application and Our website.

Name

Lifetime

Purpose

intercom-id

intercom-id-*****

intercom-visitor-session-*****

_mkra_ctxt

20 years

20 years

20 years

5 seconds

These cookies are used to facilitate a smooth customer service experience through the intercom livechat, in-app and mail notifications

You can read more about how intercom handles Your data on https://www.intercom.com/privacy

Hotjar

We use hotjar to continuously improve the experiences of Our services with anonymized surveys and heatmaps. We use Hotjar on both the Web application and on Our websites.

Hotjar is an Analysis and Feedback tool provided by Hotjar Ltd (Level 2,St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe) that reveals the online behaviour and feedback of visitors. Hotjar uses tracking code, which collects your information and transmit this to their servers based in Ireland. The following information may be collected through your device and browser:

  • Your devices IP address (collected and stored in an anonymized format);
  • device screen size;
  • device type (unique device identifiers) and browser information;
  • estimated geographic location (country only);
  • preferred language used to display the webpage.
  • We only use this Information to improve the functionality of Our Web application and websites, and to make them more user-friendly, more valuable and simpler for You to use.

You may opt-out from having Hotjar collect your information when visiting a Hotjar website at any time by using a Do Not Track header. You can read more on how to do that by clicking here. For further Information visit Hotjars privacy policy at https://www.hotjar.com/legal/policies/privacy.



Name

Lifetime

Purpose

_hjClosedSurveyInvites

_hjDonePolls

_hjMinimizedPolls

_hjDoneTestersWidgets

_hjMinimizedTestersWidgets

_hjDoneSurveys

_hjIncludedInSample

_hjShownFeedbackMessage

365 Days

This cookie is used by Hotjar to track how People use Our product. This gives Us necessary insights into where and how to improve the user experience.

You can read more about the specific use of the hotjar cookies on https://docs.hotjar.com/v1.0/docs/hotjar-cookies

Mixpanel

We use technologies from Mixpanel, Inc. (405 Howard St, Floor 2, San Francisco, CA 94105, "Mixpanel") within Our Web application and websites to perform statistical evaluations. This allows Us to improve and optimize product features and make their designs more appealing. Mixpanel uses Cookies to detect Your browser type, operating system, language settings, the search criteria that You enter and Your IP address. Mixpanel then sends this data to a Mixpanel server in the USA. Mixpanel is self-certified under the EU-US Privacy Shield. Mixpanel anonymizes Your IP address and only the anonymized IP address is sent to Us, ensuring that your privacy remains protected. If You do not want to consent to such data collection, you can opt out of Mixpanel collecting and storing such data at any time by following the instructions in this link: https://mixpanel.com/optout/

Name

Lifetime

Purpose

mp_mixpanel__c

mp_*32-digit-number*

24 Hours or session

This cookie is used by Mixpanel to track how users use Our services.

You can read more about the specific use of the mixpanel cookies on https://mixpanel.com/privacy/

Google Analytics

We use Google Analytics to keep an overview of what kind of people are interested in Our services, and how said people are interested. We use Google Analytics  on Our websites but not in Our Web application.

Name

Lifetime

Purpose

_ga


2 years

This cookie is used to distinguish between visitors with a unique id.

You can read more about Google Analytics cookies on https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

If You want to opt out of being tracked with Google Analytics, You can do so with the following add-on for Your browser: https://tools.google.com/dlpage/gaoptout

LinkedIn

We use Linkedin Ad analytics to learn about what kind of people are interested in Our services and to display ads to the right people. We only use LinkedIn Ad analytics on Our websites, but not in Our Web application.

Name

Lifetime

Purpose

BizoData

BizoUserMatchHistory

BizoNetworkPartnerIndex

6 months

This cookie tracks LinkedIn insights and ad tags.

You can read more about how LinkedIn uses cookies on https://www.linkedin.com/legal/cookie-policy

Your consent for cookies applies to https://ideanote.io/ and all its subdomains and pages.

Facebook

We also use retargeting tags and Custom Audience provided by the company Facebook Inc. (1601 S. California Avenue, Palo Alto, CA 94304 USA, "Facebook").

Facebook Custom Audiences

In the context of interest-based online advertising, We use the product Facebook Custom Audiences. For this purpose, a non-reversible and non-personal checksum (hash value) is generated from Your usage data. That hash value can be transmitted to Facebook for analysis and marketing purposes to servers in the USA. The collected Information contain your activities on Our websites. (e.g. browsing behavior, visited subpages, etc.). Your IP address is transmitted as well and used for geographical controlling of advertising. The data collected is only transmitted encrypted to Facebook and is anonymous. This means that the personal data of individual users are not visible to Us.

For more information about the privacy policy of Facebook and Custom Audience, please check https://www.facebook.com/about/privacy/ or https://www.facebook.com/business/a/online-sales/custom-audiences-website. If you do not want data acquisition via Custom Audience, you can disable Custom Audience here.

Facebook Exchange FBX

When you visit Our websites with the help of remarketing tags, a direct connection between Your browser and one of Facebook’s servers is established. Facebook gets the information that You have visited one of Our websites with Your IP address. This allows Facebook to assign Your visit to one of Our websites to Your Facebook account.. We point out that We as provider of the website have no knowledge of the content of the transmitted data and the use of it by Facebook.

Facebook Conversion Tracking Pixel

This tool allows Us to follow the actions of users after they are redirected to a providers website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that We cannot see the personal data of any individual user. However, the collected data are saved and processed by Facebook. We are informing You on this matter according to our information at this time. Facebook is able to connect the data with Uour Facebook account and use the data for their own advertising purposes, in accordance with Facebooks privacy policy found under: https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.

By using Our websites You agree to the data processing associated with the integration of Facebook pixel.

If you would like to change your preferences, you can do so under https://www.facebook.com/ads/settings.

Name

Lifetime

Purpose

BizoData

BizoUserMatchHistory

BizoNetworkPartnerIndex

6 months

This cookie tracks LinkedIn insights and ad tags.

Security and Compliance

Security and Compliance

Last updated May 25, 2018

Learn how Ideanote is complying with the General Data Protection Regulation.

Why should I trust you?

At Ideanote, We put Your security and privacy front and center in everything We do. Our Services are used and trusted by dozens of Companies, and they are for a reason: At Ideanote, we put all of Our efforts into doing one thing really well - making Your innovation process useful. Our success simply depends on it. We present the same Services to all of our Customers, so You can expect stability, transparency, and professionalism. We know what we’re doing, but better yet, We are always improving. We simply can’t help it.

Does Ideanote have a SOC2 report we can view?

Ideanote isn’t itself SOC2 compliant, but our datacenter provider is. To review their report, please contact Us and we’ll work with You. Including contact information and the reason for the request (for example, a requirement of a certification process) will speed things up.

Does Ideanote use encryption?

Absolutely. Everything You send to Us, and everything We Send to You are sent through fully encrypted channels. We employ the Transport Layer Security protocol with RSA-2048 encryption to keep our communication private. In the database, We encrypt non-searchable content such as passwords, but do not encrypt your content otherwise.

Does Ideanote run security checks and scans?

We run regular security scans via a third-party service, and Our source code is automatically checked as it’s committed. Every time we update any of our external code dependencies, we perform a full security audit to verify that no vulnerabilities have entered our code base. We also subscribe to various security mailing lists for the software we use. The latter ensures we’re always aware of recently discovered vulnerabilities and can either put workarounds in place or apply patches if available.

Can Ideanote staff see our data?

Access to the datastore is restricted to a very small number of people, and there’s no way for Us to “impersonate” or view Content via an account switcher interface or see it through the admin UI. In cases where we need to troubleshoot errors purposes, we’ll either test it in a development environment or get your explicit permission for account access (generally by having you manually invite Our support account as a member of your account, which can be removed at any time) or by requesting screen sharing. Access and access requests to Our databases and server infrastructure and all code change commits are logged for security purposes.

As outlined in our Terms of Service, customer support staff have access to certain contact information and activity logs by default to be able to service you as best as possible. Access to this kind of data is restricted with two-factor authentication at all times and the data is not sold to or shared with third parties other than the data processors named in the Terms of Service.

In short: yes. At Ideanote, we have always taken care of your data with the seriousness it deserves. We have revised our internal processes, security, and terms & privacy documents to ensure that we are fully compliant with the General Data Protection Regulation (GDPR).

The General Data Protection Regulation (GDPR), is the name of the European Union (EU)’s new personal data law, which takes effect by the 25th of May 2018. The purpose of GDPR is to protect EU citizens from abuse of their personal data.

Privacy by Design

Ideanote was designed from the very beginning by these principles, even before the EU made it into law.

Ideanote is designed to only allow users to access data on a need-to-know basis. Likewise, only personal data which are necessary for each specific purpose of the processing are processed between servers, computer and employee app.

Ideanote has looked at every product and implemented processes and procedures designed to meet the obligations outlined in GDPR. Ideanote is confident the steps taken adequately address the GDPR requirements and provides us the ability to satisfy data subject right requests.

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Obligation

Status

Compliance Milestone

1

Privacy Policies / Legal

Compliant

Updated policies and contract language and DPAs

2

Data Protection / Security

Compliant

Update guidelines, implemented two-factor authentication, audited vendors and IT systems.

3

Data Subject Rights

Compliant

Developed processes for DSR requests.

4

Data Management / Mapping

Compliant

Completed data mapping and inventory of systems that manage personal data, including with implementation of data retention guidelines, data minimization standards, and de-identification methods.

5

Awareness / Training

Compliant

Conducted training and implemented additional data controls at the functional level.t

6

Data Breach Notification

Compliant

Updated enterprise Security Incident Response Plan and Database access logging.

7

Data Protection Officer

Compliant

We have appointed Frederik Wessberg as our Data Protection Officer. He can be contacted at dpo@ideanote.io.

Policy Updates

  • Terms of Service: Updated to reflect GDPR requirements & compliance and has been updated with a list of sub-processors. We work with the best in the market to ensure complete compliance, data safety and peace of mind.
  • Privacy Policy: Updated to reflect the data that we collect & how we use it.

Operational Updates

  • Access to information is restricted to what’s strictly required for troubleshooting and customer support.
  • Access to all sensitive information at the workplace is restricted either by IP lock, two-factor authentication or both.
  • We ensured that all our partners and suppliers are compliant with the new regulations.
  • Our whole team is informed to understand the requirements and implications of the GDPR.

Clear and Active Consent

We have made the consent to our Terms of Use even more clear than before by requiring active consent with an additional step during the sign up for an Account or Space.

Right to object (opt-out)

You can easily change your notification settings to reflect your wishes to not receive notifications.

Right to be forgotten

With Ideanote, deleting a Member on a Space will permanently delete all data related to that individual on our database. You can delete any Member f

If your customer (data subject) wishes to exercise his/her Right To Be Forgotten under GDPR, you can do so by deleting the Member on Ideanote. For double confirmation. you can write to our support team at hello@Ideanote.io

Right to rectification

You can access and update your Ideanote account settings at any time to correct or complete your account information from your account settings page. You may also contact Ideanote at any time to access, correct, amend or delete information that we hold about you.

Right of access

All of the data collected on a contact is easily accessible within the platform. Ideanote has an extensive privacy policy that describes what data Ideanote collects. If your customer (data subject) asks for any information related to his/her data (under GDPR), write to us at hello@Ideanote.io

Right of portability

You can export out all the content on your Ideanote account. You can always contact our chat support if you need any help. Else, you can write to us at hello@Ideanote.io and our support team will reach out to you within 72 hours.

Breach Notification

“Under the GDPR, breach notification will become mandatory in all member states where a data breach is likely to “result in a risk for the rights and freedoms of individuals”. This must be done within 72 hours of first having become aware of the breach. Data processors will also be required to notify their customers, the controllers, “without undue delay” after first becoming aware of a data breach.

We thoroughly reviewed our data security, made sure that we have complete data encryption for both in-motion and at-rest data. And, also created a policy around Breach notification to inform our customers within 72 hours of first having become aware of the breach.

Data Transfer

We may transfer, process and store Personal Data we collect through the Services in centralized databases and with service providers located in the US. The US may not have the same data protection framework as the country from which you may be using the Services. When we transfer Personal Data to the US, we will protect it as described our Privacy Policy and Terms & Conditions.

The Service is hosted in the United States or Germany. Regardless of the database being hosted in the European Union, if you choose to use the Service from the EU or other regions of the world with laws governing data collection and use that may differ from US law, then please note that you may be transferring your Client Data and Personal Data outside of those regions to the United States for storage and processing by our service providers listed in the our Terms of Service. We will comply with GDPR requirements providing adequate protection for the transfer of personal information from Europe to the US. Also, we may transfer your data to the US, the EEA, or other countries or regions deemed by the European Commission to provide adequate protection of personal data in connection with storage and processing of data, fulfilling your requests, and operating the Service.

Data Controller and Data Processor

Ideanotel does not own, control or direct the use of any of the Client Data stored or processed by a Client or User via the Service. Only the Client or Users are entitled to access, retrieve and direct the use of such Client Data. Ideanote is largely unaware of what Client Data is actually being stored or made available by a Client or User to the Service and does not directly access such Client Data except as authorized by the Client, or as necessary to provide Services to the Client and its Users.

Because Ideanote does not collect or determine the use of any Personal Data contained in the Client Data and because it does not determine the purposes for which such Personal Data is collected, the means of collecting such Personal Data, or the uses of such Personal Data, Ideanote is not acting in the capacity of data controller in terms of the European-Union’s General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and does not have the associated responsibilities under the GDPR. Ideanote should be considered only as a processor on behalf of its Clients and Users as to any Client Data containing Personal Data that is subject to the requirements of the GDPR. Except as provided in this Privacy Policy, Ideanote does not independently cause Client Data containing Personal Data stored in connection with the Services to be transferred or otherwise made available to third parties, except to third party subcontractors who may process such data on behalf of Ideanote in connection with Ideanote’s provision of Services to Clients. Such actions are performed or authorized only by the applicable Client or User.

The Client or the User is the data controller under the Regulation for any Client Data containing Personal Data, meaning that such party controls the manner such Personal Data is collected and used as well as the determination of the purposes and means of the processing of such Personal Data.

Ideanote is not responsible for the content of the Personal Data contained in the Client Data or other information stored on its servers (or its subcontractors’ servers) at the discretion of the Client or User nor is Ideanote responsible for the manner in which the Client or User collects, handles disclosure, distributes or otherwise processes such information.

Data Retention

We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:

-the contents of closed accounts are deleted within 6 months of the date of closure

-backups are kept for 12 months.

-information on legal transactions between Client and Ideanote is retained for a period of 10 years.

We hope this makes your use of Ideanote and the transition to GDPR much easier. As always, please contact us if you have any questions: legal@Ideanote.io

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