See the steps we ensure your privacy and protection with Ideanote
During the period, Ideanote will deliver the following services to the Customer: Technical Support
Through a series of optional interactive workshops, the Ideanote Enterprise Services package ("Enterprise Onboarding") is meant to assist the Customer in preparing their Ideanote Workspace and the core team that is prepared to work with Ideanote as administrators.
A high-level picture of the existing procedures and strategic aspirations of Customers.
A walkthrough of Ideanote's essential features and use-cases.
Authentication, access, reporting, and automation options for implementation.
The initial idea collection topic will be the subject of a pilot workshop, which will be followed by a roll-out.
Best practices for putting together a successful pilot.
Customer implementation strategy and workspace progress are reviewed.
More complex capabilities and functionality are discussed in this Q&A.
Next steps are outlined and agreed on.
The following resources will be provided by Ideanote:
Lead the above-mentioned workshops and function as the primary point of contact for any technical or best practice queries, as well as suggested next steps.
Be prepared to assist with the deployment of Customer SSO and API through email and, if necessary, video meetings.
The Technical Services will be provided remotely.
Customer will supply the resources listed below to help Ideanote organize operations; multiple Customer Resources may be filled by the same person.
Work with Ideanote and the Workspace Owner to plan seminars. Responsible for the Pilot's planning and implementation, as well as the day-to-day operations of Ideanote.
A Customer who has a specific business requirement that Ideanote may assist them address. Has the power to make decisions on strategy and pilot implementation strategies.
Setup of the Customer SSO on the Ideanote workspace is the responsibility of the Technical Lead.
In charge of managing the audience's introduction to the Pilot.
In charge of testing the Pilot's authentication and idea submission processes.
The Customer Payment terms specified on the Order Form, Offer, or other order paperwork referencing this SOW shall apply to the Technical Services outlined in this SOW.
For any Technical Services not used within the Term, Customer is not entitled to a credit or refund.
Ideanote provides additional assistance during the period in accordance with the agreed-upon SLA.
All Technical Services must be booked ahead of time and performed within one year of this SOW's Effective Date ("Term").
Technical Services will be offered Monday through Friday CET, during regular business hours 8 a.m. to 5 p.m. (holidays excluded).
Each workshop is available once throughout the term as a 60-minute optional workshop.
Existing Customers renewing their plan for a new billing period do not automatically qualify for the same Technical Services unless such agreement has been made in writing.
This SOW shall be incorporated by reference into the Agreement upon execution of the Order Form or other paperwork referencing the SOW. If there is any discrepancy or disagreement between the terms outlined in this SOW and the terms and conditions of the Ideanote ToS, the terms and conditions of this SOW will govern exclusively with regard to the subject matter of this SOW. Unless otherwise specified in this SOW, capitalized words have the meanings set out in the Ideanote ToS.
Except in a formal agreement signed by a fully authorized representative of each party, this SOW may not be changed or altered.
The following are the points on which the parties agree: