Manage Users

User Rank

In Ideanote there are 6 Ranks a User can have. You can understand that as a type of Role that gives specific access to functionality

  1. Workspace Owner
  2. Admin
  3. Section Owner
  4. Member
  5. Guest
  6. External User

Rank Definition

Workspace Owner

This user created the workspace, can assign Admin ranks, has complete access to all Workspace Settings and Billing information.


This user is assigned by the Workspace Owner to help administer the Workspace.

This user can create Idea Collections, invite and manage an audience, set up global templates, evaluation criteria, etc.

This user cannot access Billing information, Security, and Audit Logs.

Section Owner

This user is assigned a Section by Admin Users.

The User can manage any idea collections visible to them in the assigned Section.

Members can be given Section Owner rights. Guests can not have Section Owner rights.

Section Owners visibility to Idea Collection is permission based.

Guests and Members

These users can do many of the same things because their rights on your Workspace depend mostly on the access given to them within the Idea Collections they are invited to.

Here are some examples of differences between the two Ranks:

  1. If you launch an Idea Collection that is open to everyone on your Workspace, this will include Members, but not Guests.
  2. Guests will never have access to an Idea Collection unless they have been specifically invited to it, whereas Members might as is the case in the above example
  3. Members can use SSO but Guests cannot.

External User

This final Rank is highly restricted in their access and can only ever see one particular Idea Collection, and does not have access to tabs such as Insights.

This Rank is typically used when engaging customers or external parties on a Workspace that holds sensitive information or for Open Innovation Campaigns.

Access can be granted using Shareable Link or Widgets.

Idea Collections For Open innovation Campaigns

Disable or Delete Users

Workspace Owners or Admin users are able to delete Users easily with few clicks.

Disabled Users can be reactivated at a later time. Deleted Users must be invited again to gain access.

Disable or Delete User in a Few Clicks

To disable or delete Users

  1. Go to Settings
  2. Go to People
  3. Search for the User
  4. Click the three dots ("⋮") to the right of the name
  5. Click Disable or Delete

Workspace Owners or Admins can also delete or disable many people at once using the Bulk Actions in People.

Managing Users in Bulk
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Jakob Storjohann
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